GUAYNABO, Puerto Rico – When natural disasters occur, it is common to find people who want to take advantage of survivors by posing as official disaster aid workers or as relatives trying to help survivors complete their applications.
FEMA encourages survivors to be aware of fraud and scams. FEMA also encourages survivors to report any suspicious activity or potential fraud from scam artists, identity thieves and other criminals.
Survivors should also be aware that this kind of situation doesn’t happen only at the beginning of the response to the disaster when people might be more vulnerable. It can happen anytime. It is important to know that FEMA does not endorse any commercial businesses, products or services.
Residents of Puerto Rico need to identify the common tactics used by these criminals, such as phone calls from people claiming to work for FEMA. The caller might ask for the survivor’s Social Security number and income or banking information. Giving out this type of information can help an unscrupulous person make a false claim for assistance or commit identity theft.
FEMA encourages survivors and business owners to be vigilant for these common post-disaster fraud practices:
Housing inspectors claiming to represent FEMA.
- Be cautious if somebody asks for your nine-digit registration number. A FEMA inspector will never ask for this information. They already have it in their records.
- Don’t give anyone your banking information. FEMA inspectors never require banking or other personal information such as a Social Security number.
- Ask the person to show you their identification badge. Federal employees always wear an official government badge to identify themselves.
Fake offers of local or federal aid.
- Don’t trust someone who asks for money. Federal and local disaster workers do not solicit or accept money. FEMA and U.S. Small Business Administration staff never charge applicants for disaster assistance, inspections or help in filling out applications.
- Don’t believe anyone who promises a disaster grant and asks for large cash deposits or advance payments in full.
Fraudulent building contractors.
- Use licensed or verified local contractors backed by reliable references.
- To find licensed certified contractors check the Department of Consumer Affairs of Puerto Rico.
- Don’t pay more than half the costs of repairs in advance.
- Demand that contractors detail the job to be done with guarantees in writing.
If you suspect fraud, call the FEMA Disaster Fraud Hotline at 866-720-5721.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362) (voice, 711/VRS - Video Relay Service.) Multilingual operators are available. (Press 2 for Spanish). TTY call 800-462-7585.