GUAYNABO, Puerto Rico – Homeowners and renters with damages and losses from Hurricanes Irma and María are encouraged to follow up with FEMA to ensure continuation of their disaster assistance process and keep their recovery on track.
Missing or incorrect information could result in delays in receiving assistance, therefore, it is important that survivors confirm and update their contact information, including secondary contact phone numbers.
Despite the stage of your application, whether waiting for an inspection or having difficulties understanding a determination letter, following these tips will help ensure a continuous communication:
- Call the FEMA Helpline at 800-621-FEMA (3362) (voice, 711 or Voice Relay Service), TTY: 800-462-7585 (press 2 for Spanish). Lines are open 7 a.m. to 11 p.m. daily.
- Disaster Recovery Centers (DRCs) are available to support survivors with any doubts about registration and recovery process. To find your closest DRC, text DRC and your zip code to 43362, or find the location on our web: https://egateway.fema.gov/ESF6/DRCLocator.
- Answer all calls even if you don’t recognize the number or it is blocked.
- Respond to any communications regarding your inspection as soon as possible.
- If your home was found to be inaccessible at the time of inspection, let FEMA know when the home is accessible and request a new inspection to be issued.
- When updating information, or for regular follow-up, applicants should refer to their nine-digit registration number. This number is on all correspondence applicants receive from FEMA and is a key to tracking assistance request.
To date, FEMA has registered more than 1.1 million applicants, inspectors have completed more than 740,000 home inspections, and more than $897 million have been disbursed for individual assistance to survivors impacted by Hurricanes Irma and María in Puerto Rico.
For more information on Hurricane María and Puerto Rico recovery, visit the Hurricane María disaster web page at www.fema.gov/hurricane-maria, the FEMA Puerto Rico Facebook page at www.facebook.com/femapuertorico, or the FEMA Region II Twitter account at www.twitter.com/femaregion2.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362) (voice, 711/VRS - Video Relay Service.) Multilingual operators are available. (Press 2 for Spanish). TTY call 800 -462-7585.