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Holiday Checklist for Hurricane Irma Survivors

Release date: 
December 7, 2017
Release Number: 
R4 DR-4338-GA NR 042

WARNER ROBINS, Ga. — If you live in the seven federal designated counties of Camden, Chatham, Glynn, Charlton, Coffee, Liberty, and McIntosh the holiday season is a great time to take charge of your personal disaster recovery. Here is a helpful checklist of ways you can ensure that you have continued assistance toward your recovery goals. 

  • Remember to take care of yourself, keep in touch with family and friends, retain records and receipts of all disaster related costs, and stay in contact with FEMA (, during the holidays. This process is an important part of maintaining your physical, emotional and mental health as you continue to recover from Hurricane Irma.

Here is an informational checklist that can be of assistance, during this holiday season.

  • Store the FEMA helpline number in your phone. The helpline is a great resource to get answers to all your questions. The toll-free number is 800-621-3362 or TTY 800-462-7585. The toll-free numbers are open 7a.m. to 10 p.m. ET, seven days a week. Multilingual operators are available. Press 2 for Spanish; press 3 for other languages.
  • It is extremely important to let FEMA know if any of your contact information has changed. Update us immediately on any change of address, phone number, or other important information by calling the helpline.
  • If you registered with FEMA before the Nov. 14 deadline, be sure to follow up and provide any updated or new documentation related to your recovery. Once you receive your insurance settlement, it’s vital that you send the appropriate documentation to FEMA as you may be eligible for certain uninsured or under-insured losses.
  • If you registered with FEMA before the deadline and later discovered that your insurance has not covered all losses, you have up to 1 year to submit additional documentation to FEMA. Again, it is important to provide FEMA with your final insurance settlement information as assistance may be available for some expenses not covered by insurance.
  • If you registered with FEMA and initially found your own temporary place to live, such as with friends or family, and that situation has changed, call the helpline and let FEMA know. You may still be eligible for rental assistance.
  • If you are receiving temporary rental assistance from FEMA, you will need to update your permanent housing plan and may need to document your need for continued rental assistance. Call the FEMA helpline if you have questions.
  • If you’ve exhausted your Additional Living Expenses benefit provided through your insurance company and still need a temporary place to stay while your home is repaired, contact FEMA.
  • It is expected that all families who receive temporary rental assistance from FEMA to return to their damaged home, after it has been made habitable, or to locate and occupy affordable housing without continued FEMA rental assistance when possible to do so.
  • For questions about U.S. Small Business Administration disaster loans, contact the SBA at 800-659-2955 or TTY 800-877-8339, or send email to
  • Please remember, if you received a letter from FEMA stating you are ineligible for federal assistance, there may be an easy solution, so it’s important to read the letter carefully as it will explain what steps need to be taken. The first step is to look at the specific reason the letter was sent. If you have questions about the letter, call the FEMA helpline and speak with a specialist.
  • Always remember, applicants can appeal any FEMA decision.
  • You have 60 days from the date on your FEMA letter to file an appeal. Send appeals by mail or fax to 800-827-8112.

Mail Appeals to:


National Processing Service Center

P.O. Box 10055

Hyattsville, MD 20782-8055

For more information on Georgia’s disaster recovery, visit or


Holiday Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow us on Twitter at and the FEMA Blog at





Last Updated: 
January 3, 2018 - 11:58