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Questions about Your Determination Letter

Release date: 
September 22, 2017
Release Number: 
DR-4337-FL FS 006

FEMA applicants who have been notified they were ineligible for assistance can have FEMA revisit their cases.

Applicants must read their letters carefully. It should explain any problems that could be corrected. You may need to provide additional information or documents. If a mistake has been made, they should let FEMA know right away by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585) or visiting a Disaster Recovery Center.

What to do if you disagree with FEMA’s decision letter1. Read the letter carefully to find out why the decision was made.Do you need to provide additional information?• Insurance determination letter.• Proof of occupancy or ownership.• Proof of ID.• Applicant’s signature.Common reasons for the initial decision:• The damage was to a secondary home or a rental property, not a primary residence.• Someone else in the household applied and received assistance.• Disaster-related losses could not be verified.• Insurance covered all losses.2. Contact FEMA for help with filing an appeal or any questions.Call800-621-3362 (711 or Video Relay Service available)800-462-7585 (TTY)VisitA Disaster Recovery Center3. File a written appeal.Explain why you think the decision was not correct.• Provide supporting information and documents.• Include your FEMA registration number on all documents.• Sign the letter.Mail or fax your appeal within 60 days of the decision letter date, or drop it off at a Disaster Recovery Center.
This graphic explains the appeals process for individuals who've applied for disaster assistance. The text reads as follows: Download Original

Everyone has the right to appeal any FEMA decision. Appeals may relate to eligibility, the amount or type of help provided, a late application, a request to return money, or continuing help. If you were determined ineligible due to insurance coverage—but had under insured or uninsured losses—you can appeal the decision by submitting your insurance settlement paperwork.

All appeals must be made in the form of a signed letter within 60 days of the date on the determination letter.

Explain in writing why you think the decision about the amount or type of assistance is not correct.

When submitting the letter, the applicant needs to include his or her full name, their nine digit FEMA registration number and the 4 digit disaster number.

Sign the letter. It must be notarized and accompany a copy of a state-issued identification card. If you cannot do that, write: “I hereby declare under the penalty of perjury that the foregoing is true and correct.”

Date the appeal letter and include the FEMA application number and the disaster number (DR-4337) and mail or fax it to:

FEMA National Processing Service Center
P. O. Box 10055
Hyattsville, MD 20782-7055
FAX: 800-827-8112; Attention: FEMA

You can also visit any Disaster Recovery Center to submit your appeal. Find the DRC nearest you by visiting the Disaster Recovery Center Locator page.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

           

Last Updated: 
January 3, 2018 - 11:59