Updated: This news release misstates the deadline for a policyholder seeking additional payment to submit a proof of loss. FEMA clarifies that policyholders seeking an additional payment should submit a proof of loss to their NFIP flood insurer within one year from the date of loss, not from “the date of filing the initial claim” as stated in this news release. FEMA apologizes for any confusion or misunderstanding that this statement created.
WASHINGTON—To support the ongoing disaster recovery in Texas, the Federal Emergency Management Agency’s (FEMA) National Flood Insurance Program (NFIP) is enhancing the flood insurance claims process and extending the grace period for paying policy renewal premiums for insured survivors affected by Hurricane Harvey.
Due to the wide-spread catastrophic damage caused by Hurricane Harvey, FEMA implemented temporary changes to rush recovery money into the hands of NFIP policyholders, for repair and replacement of flood-damaged properties. FEMA also wants to ensure continuous flood insurance coverage for current NFIP policyholders affected by this storm, even if the renewed policy premium cannot be paid at this time. FEMA is directing all NFIP private insurance partners to:
- Provide advance payments on flood claims, even before visits by an adjuster;
- Increase the advance payment allowable for policyholders who provide photographs or video depicting flood damage and expenses, or a contractor’s itemized estimate;
- Waive use of the initial Proof of Loss (POL) form; and,
- Extend the grace period for payment of NFIP flood insurance policy renewal premiums to 120 days. This applies to policies covering properties in Texas counties that are designated under the Presidential Disaster Declaration, and were set to renew July 24 through Sept. 27, 2017.
The NFIP is making it easier for policyholders to receive an advance payment for their flood claim to help them begin the process of recovery as quickly as possible. After filing a flood insurance claim, the policyholder can discuss advance payment with the insurer:
- When a policyholder contacts his/her insurer and verifies his/her identity, he/she can receive an advance payment for up to $5,000 on a flood claim, without an adjuster visit or additional documentation. When the advance payment is issued, a letter is sent as well to the policyholder, which explains that by accepting this payment, the policyholder is certifying the damage.
- Up to $20,000 may be advanced to a policyholder who provides photos and/or videos depicting damage and receipts validating out-of-pocket expenses related to flood loss, or a contractor’s itemized estimate. Policyholders with significant damage who have a contractor’s itemized estimate may be eligible for a larger advance payment and should discuss this with the adjuster.
Advance payments are deducted from a policyholder’s final claim settlement amount. Advance payments may only be used according to the terms of the policy. For example, if a policyholder has a building/structure flood insurance policy, the advance payment must be used to repair or rebuild the structure. Or if a policyholder has contents coverage, the advance payment must be used to repair or replace contents that were within the structure. Advance payments may not be used for temporary housing and living expenses.
If a policyholder’s property is mortgaged, the lender will also be named on the advance payment issued for a building/structure flood insurance policy. In this case, the policyholder and lender will both be required to sign the advance payment check.
Proof of Loss Waiver
To expedite processing of NFIP claims for Hurricane Harvey, the NFIP is waiving the requirement for a policyholder to submit an initial Proof of Loss (POL) document. Here’s how the expedited process will work:
- After a policyholder files a claim, a time is set up for the adjuster to inspect the flood damaged property. The adjuster will document the damage and submit a report to the policyholder’s insurance company.
- If additional damage is discovered or a policyholder does not agree with the payment amount, a policyholder can seek additional payment if the policy’s coverage limits have not been met. A POL will be required to seek supplement payment on the claim. If payment is issued based upon the adjuster’s initial report and an additional proof of loss is not submitted by the policyholder, the insurer will close the file.
If a policyholder decides to request an additional payment, which must be done by completing a POL, the policyholder will have one year from the date of filing the initial claim, to submit the request it to the insurance company. FEMA has informed all of its NFIP insurance partners about this process and how it will work. NFIP policyholders are encouraged to work closely with an adjuster on this expedited process.
Grace Period Extension for Policy Renewals
As many people remain unable to get into their homes and are facing additional financial hardships as a result of the flooding. FEMA wants to ensure that policyholders affected by flooding caused by Hurricane Harvey can focus on their immediate needs, begin to recover, and continue to have flood insurance coverage in the event of additional flooding. Effective today, the NFIP is extending the grace period for payment of renewal premiums from 30 days to 120 days.
The grace period extension applies to:
- Policies covering properties in Texas counties designated under the Presidential Disaster Declaration; and policies with renewal dates or underpayment notices with payments due between July 24 – September 22, 2017. The NFIP cannot pay a claim for a flood loss that occurs after a policy expiration date unless the policyholder’s insurance company receives the payment for renewal on or before the last day of the grace period.
For any policy with a renewal date on or after September 23, 2017, the normal 30-day grace period will apply.
NFIP policyholders are encouraged to contact their insurance company and report a flood claim as soon as possible. If someone is unsure if he/she has flood insurance with the National Flood Insurance Program; does not know how to contact his/her agent or company; or has an NFIP Direct policy, call 1-800-621-3362, select option 2, and speak with the NFIP call center. The TTY number is TTY 1-800-462-7585.
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