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Replacing Lost or Damaged Documents for Tornado Survivors

Release date: 
February 15, 2017
Release Number: 
NR-005

BATON ROUGE, La. — Disasters such as the recent tornados commonly result in the loss of important documents. Tornado survivors in Orleans and Livingston parishes can use the list of websites and telephone numbers to begin the replacement process:

SNAP Cards:
(Food Stamps): Phone: 888-524-3578
Website: www.dcfs.la.gov/DSNAP

Social Security Cards:
Phone: 800-772-1213
Website: https://www.ssa.gov/ssnumber/

Birth and Death Certificates:
Phone: 225-342-9500
Website: http://new.dhh.louisiana.gov/index.cfm/page/635

Louisiana Driver’s Licenses:
Phone: 888-214-5367
Website: http://omv.dps.state.la.us/

Green Cards:
Phone: 800-375-5283
Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Bank Checks, ATM/Debit Cards or Safe Deposit Boxes:
Phone: 877-275-3342
Website: https://www.fdic.gov/

Credit Cards – Contact the appropriate issuing institution:

  • American Express: 800-327-1267

https://www.americanexpress.com/us/content/help/lost-stolen-card.html

  • Discover: 800-347-2683

https://www.discover.com/credit-cards/help-center/

  • MasterCard: 800-627-8372

https://www.mastercard.us/en-us/consumers/get-support.html

  • Visa: 800-847-2911

https://usa.visa.com/support/consumer/lost-stolen-card.html

Credit Reports: Equifax, Experian or TransUnion
Phone: 877-322-8228
Website: https://www.annualcreditreport.com/index.action

Fraud Alerts or a Credit Freeze:
Website: http://www.fightidentitytheft.com/security_freeze_louisiana.html

Other support:

Identity Theft Resource Center:
Phone: 888-400-5530
Website: http://www.idtheftcenter.org/ 
Email: info@fightidentitytheft.com.

Medicare Cards:
Phone: 800-772-1213

Website:https://faq.ssa.gov/ics/support/kbanswer.asp?deptID=34019&task=knowledge&questionID=3708  

Passports:
Phone: 877-487-2778
Website: https://travel.state.gov/content/passports/en/passports/lost-stolen.html

U.S. Savings Bonds:
Phone: 844-284-2676 (toll-free)
Website: https://www.treasurydirect.gov/indiv/research/indepth/ebonds/res_e_bonds_eereplace.htm

Tax Returns:
Phone: 800-829-1040

Website: https://www.irs.gov/uac/About-Form-4506T

Military Records:
Phone: 866-272-6272
Website: https://www.archives.gov/veterans/military-service-records/

Insurance Documents:
Phone: Check with your insurance agent.
Website: www.ldi.la.ov
Real Estate and Property Records (Mortgage Documents, Deeds, etc.):
Phone: Contact your agent.

Medical and Prescription Records:
Call your doctor; medical and prescription records are tracked electronically.

Proof of Address/Residency:
Contact your local utility company to obtain a recent bill.

National Archives Records:
Phone: 866-272-6272
Website: General: http://www.archives.gov/preservation/records-emergency/public.html
Website: Saving family records: http://www.archives.gov/preservation/disasterresponse/guidelines.html

NOTE: FEMA does not endorse any specific products or services.

 

Last Updated: 
January 3, 2018 - 12:01