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Got Questions? A New Address? Stay in Touch via FEMA Helpline

Release date: 
January 18, 2017
Release Number: 
NR 017

SEVIERVILLE, Tenn. — Survivors who registered for disaster assistance after the Sevier County wildfires are encouraged to stay in touch with FEMA to resolve issues, get updates on their applications or provide new information.

Survivors can call the FEMA helpline at 800-621-3362 for status updates on their applications or to check whether they submitted the correct documents. Applicants changing addresses, phone numbers or banking information should notify FEMA. Missing or erroneous information could result in delays in receiving assistance.

Callers to the helpline should refer to the nine-digit number they were issued at registration. This number is on all correspondence applicants receive from FEMA and is a key identifier in tracking assistance requests.

Survivors can also call the helpline to:

  • update insurance information
  • receive information on the home inspection process
  • add or remove the name of a person designated to speak for the applicant
  • find out if FEMA needs more information about their claim
  • update FEMA on the applicant’s housing situation
  • learn how to appeal an eligibility determination
  • get answers to other questions about their applications

Applicants may update their information the following ways:

  • Online at (also in Spanish).
  • Download the FEMA mobile app (also in Spanish).
  • Call the FEMA Helpline at 800-621-3362 (FEMA). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Toll-free numbers are open daily from 7 a.m. to 10 p.m. Help is available in many languages.

Monday, Feb. 13 is the deadline to register with FEMA for disaster assistance for the

Nov. 28 to Dec. 9 wildfires in Sevier County.

For updates on Tennessee’s wildfire response and recovery, follow @FEMARegion4 on Twitter and visit, and

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
January 3, 2018 - 12:01