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After the Disaster: Replacing Lost or Damaged Documents

Release date: 
June 19, 2015
Release Number: 
FS-005

Disasters such as floods and tornadoes commonly result in the loss of important documents, but Texans who lost official and important papers have ways to replace them:

SNAP Card (Food Stamps):
Phone: 800-777-7328
Website: https://www.hhsc.state.tx.us/providers/LoneStar/EBT/EBThowto.html

Green Cards:
Phone: 800-375-5283
Website: //www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Birth and death certificates:
Phone: 888-963-7111
Website: https://www.dshs.state.tx.us/vs/reqproc/default.shtm

Texas Driver License:
Phone: 512-424-2600
Website: https://www.txdps.state.tx.us/DriverLicense/replace.htm

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes:
Phone: 877-275-3342
Website: www.fdic.gov

Credit Cards: Contact the issuing institution:

Credit Reports: Equifax, Experian or TransUnion
Phone: 877-322-8228
Website:  www.annualcreditreport.com

Social Security Card
Phone: 800-772-1213
Website:  www.ssa.gov

Fraud alerts or a credit freeze:
Phone: 877-438-4338
Website: //www.texasfightsidtheft.gov/

Medicare Cards:
Phone: 800-772-1213
Website: www.socialsecurity.gov/medicarecard/

Passport: 
Phone: 202-955-0430 or 1-877-487-2778
Website: //travel.state.gov/content/passports/english/passports/lost-stolen.html  

U.S. Savings Bonds: 
Phone: 800-722-2678 or 800-553-2663
Website: //www.treasurydirect.gov/

Tax Returns
Phone: 800-829-1040
Website: //www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 
Phone: 866-272-6272
Website: www.archives.gov/contact/

Vehicle Titles:
Phone: 888-368-4689
Website: //txdmv.gov/motorists/buying-or-selling-a-vehicle/get-a-copy-of-your-title

Insurance Documents:
Phone: Check with your own insurance agent  
Website: //insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

Real Estate and Property Records (Mortgage Documents, Deeds, etc.):
Phone: Contact your own agent
Website: //propertydeeds.org/lost-property-deed-replacement-procedure/

Medical and Prescription Records:
Call your own doctor; medical and prescription records are tracked electronically.

Replace a Texas Marriage Record or Certificate:
Website: General //texasmarriagelicense.org/replace-marriage-record.html
Website
: Issuing Clerk of Court //www.dshs.state.tx.us/vs/field/localremotedistrict.shtm

Proof of Address/Residency:
Website: //www.txdps.state.tx.us/internetforms/Forms/DL-57.pdf

National Archives Records:
Website: General //www.archives.gov/preservation/records-emergency/public.html
Website
: Saving family records //www.archives.gov/preservation/disaster-response/guidelines.html

NOTE: FEMA does not endorse any specific products or services.

Last Updated: 
January 3, 2018 - 12:05