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Release date: 
June 24, 2013
Release Number: 
DR 4117 NR011

Disaster Recovery Centers serving survivors of last month’s severe storms in Norman, Oklahoma City, Midwest City and El Reno are adjusting operational hours starting this week, according to officials from the Oklahoma Department of Emergency Management (OEM) and the Federal Emergency Management Agency (FEMA).

The OEM/FEMA centers are changing hours to better support visitors. To date, more than 6,000 survivors have visited the centers. Starting today, June 24, the remaining centers will be open from 9 a.m. to 7 p.m. Monday through Saturday, 10 a.m. to 5 p.m. Sundays.

Centers in Shawnee and Carney have already completed operations and are no longer open. The center in Cleveland County, located at the Little Axe Elementary School, 2000 168 Avenue in Norman, will close permanently on June 26 at 7 p.m. The remaining centers include:

  • Westmoore High School at 12613 South Western Avenue in Oklahoma City
  • Eastside Church of Christ at 916 South Douglas Boulevard in Midwest City
  • Jenks Simmons Field House at 214 North Country Club Road in El Reno

All three centers will be open on July 4 from 10 a.m. to 4 p.m.

For those who may still have disaster assistance questions after a center closes, help remains just a phone call away.  Multilingual operators staffing the FEMA Helpline — 1-800-621-FEMA (3362) or TTY 1-800-462-7585 — are available to answer disaster aid questions and assist applicants who may want to check on the status of their application.

Survivors can visit any open disaster recovery center where they can:

  • Receive information about different types of state and federal disaster assistance.
  • Get help completing applications for U.S. Small Business Administration (SBA) low-interest disaster loans for homeowners, renters, businesses of all sizes and private nonprofit organizations.
  • Inquire about the status of applications for federal assistance.
  • Receive referrals to voluntary organizations for help with immediate unmet needs.
  • Learn cost-effective measures to reduce the impact of future disaster losses.

Oklahomans in the six designated counties of Canadian, Cleveland, Lincoln, McClain, Oklahoma and Pottawatomie, who had damage or uninsured and underinsured losses and have not yet registered can do so by calling  1-800-621-3362, online at or at on a smartphone.


Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

The Oklahoma Department of Emergency Management (OEM) prepares for, responds to, recovers from and mitigates against emergencies and disasters. The department delivers service to Oklahoma cities, towns and counties through a network of more than 350 local emergency managers.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

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Last Updated: 
June 24, 2013 - 15:36
State/Tribal Government or Region: 
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