AUSTIN, Texas – The State/FEMA Disaster Recovery Center open in West, Texas will change its hours of operation effective Wednesday, May 8. The new hours will be 8 a.m. to 7 p.m. daily until further notice.
Specialists from the state of Texas, the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA) are available to answer questions and provide information on the types of assistance available to survivors.
Location and hours:
POINTWEST Bank – Front Entrance
210 N. Roberts Rd.
West, Texas 76691
Hours: 8 a.m. to 7 p.m. daily starting May 8 until further notice
Survivors may register online at www.disasterassistance.gov or via web-enabled phone at m.fema.gov. They may also call 1-800-621-3362 or (TTY) 1-800-462-7585. Those who use 711 Relay or Video Relay Services may call 1-800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. seven days a week.
Residents registering by phone or online will be asked to identify the description of damages sustained and must select the “EXPLOSION” option. Residents will then be asked to identify the type of damage and must select the “FIRE/SMOKE/SOOT/ASH” option. (Do NOT select the “other” option).
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
SBA is the federal government’s primary source of funding for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts, and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover uninsured and uncompensated losses and do not duplicate benefits of other agencies or organizations. For information about SBA programs, applicants may call 800-659-2955 (TTY 800-877-8339).