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N.C. Flood Insurance Program Deadline and Hotline Extended

Release date: 
November 23, 2011
Release Number: 

RALEIGH, N.C. -- The National Flood Insurance Program announced on Tuesday that the deadline for policy holders to file proof of loss statements related to Hurricane Irene has been extended in North Carolina and 14 other states as well as the District of Columbia. The new deadline is January 23, 2012.

The extension was granted because NFIP policyholders up and down the East Coast are encountering difficulties filing proofs of loss. A proof of loss is required before a policyholder can receive payment of the flood insurance claim.

The Hurricane Irene flood insurance claims hotline in North Carolina has also been extended until further notice.

The hotline is staffed by flood insurance specialists who can answer questions about the flood insurance claim process, such as how to work with a flood insurance adjuster or how to check the status of a settlement. Staffers can take requests for reinspection and offer guidance on the steps necessary to settle a claim. 

The hotline operates from 7:30 a.m. to 5 p.m. Monday through Friday and from 7:30 a.m. to 12:30 p.m. Saturday. The hotline will be closed Thanksgiving Day. The number is 855-336-2002.

When flood insurance policy holders call, they should have on hand the following information:

  • Name of insurance company
  • Flood insurance policy number
  • Name and telephone number of the insurance agent
  • Name and telephone number of the insurance adjuster

For more information about the National Flood Insurance Program, go online to or call 888-379-9531.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
January 3, 2018 - 12:13