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New Hours For Toll-Free Hotline To Request Flood Claim Review

Release date: 
May 21, 2004
Release Number: 
HQ-04-073

WASHINGTON, D.C. -- The National Flood Insurance Program announced today a change to the operating hours for the toll-free number available to policyholders who would like to request a review of their flood insurance claim for damages associated with Hurricane Isabel.

Beginning May 24, policyholders may call from 1-800-427-4661, from 8 a.m. to 8 p.m., Monday through Friday. For hearing-impaired callers, please call the TTY RelaySM service for your area. You can find the TTY RelaySM toll-free telephone number for your specific area in your local telephone directory. The TTY RelaySM operator will place the call for you and will read aloud the typed conversation from your TTY to the person at the other end of the line. The RelaySM operator then types that person's spoken words and relays them back to you.

"All policy holders requesting a review will receive a thorough look at their claim," said William Lokey, the National Flood Insurance Program's Isabel Claims Review Coordinator. "Our intent in the review process is to ensure each policy holder receives the full compensation to which they are eligible under the terms of their National Flood Insurance Program policy."

Policyholders can request a claim review through any one of three methods:

  • Call 1-800-427-4661 and request a review of your claim. Customer service representatives will record the necessary information and initiate a review process.
  • Those who submitted claims for flood damage from Isabel will receive a letter with an enclosed postage-paid form to request a review. Mail the postage-paid form to the address provided on the form or fax to 1-800-457-4232.
  • Or, download the Request for Review form from the Community Outreach-dedicated web page on the FEMA website, www.fema.gov, and fax to 1-800-457-4232.

On March 1, 2003, FEMA became part of the U.S. Department of Homeland Security. FEMA's continuing mission within the new department is to lead the effort to prepare the nation for all hazards and effectively manage federal response and recovery efforts following any national incident. FEMA also initiates proactive mitigation activities, trains first responders, and manages the National Flood Insurance Program and the U.S. Fire Administration.

Last Updated: 
January 3, 2018 - 12:49