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Music Playing...

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A Disaster Recovery

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Center provides information

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and assistance to survivors

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in their community so they

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can begin their recovery process

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To ensure that FEMA is meeting

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the needs of the whole community

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we need to provide equal access

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to our services   This means

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equal access to our buildings

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to our programs and to the

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way that we communicate

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information to the survivor

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Because you are working

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in a DRC you are an important

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link in this chain of service

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DRC by law must be placed

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in a building that is in

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compliance with the Americans

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with Disabilities Act

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Materials in alternate

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formats and assistive

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technology must be provided

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for those that need it

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With the additional

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equipment come additional

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space requirements and

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additional data lines

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It is the responsibility

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of the DRC manager to

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ensure that during the

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DRC set up the new equipment

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and symbol signage is displayed

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appropriately the signage has

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been designed to be universal

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so if a DRC visitor has

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limited English proficiency

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they will understand the message

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by the symbols The language

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interpretive board provides a

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method for the visitor to request

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a translator through the helpline

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In addition, the Just Ask poster

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is printed as a card and placed

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on the desk of the receptionist

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as well as on the wall of the DRC

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The poster lists the various assistive

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technology devices and accommodations

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that are available For individuals

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who have low vision or who are blind

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we have available materials in Braille

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Large Print and CD format

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There is magnifying equipment

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such as a table top lighted

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magnifier and the hand held

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magnifier There is assistive

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listening devices for individuals

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who are hard of hearing who may

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need sound increased and clarified

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When handing the device

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to the applicant make

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sure they know how to

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turn it on and how to

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adjust the volume

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The amplified phone

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works exactly like the

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desk phones in the DRC

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The difference is the

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number keys are larger

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and include Braille

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It can operate as a speaker

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phone for people who need

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hands free and include volume

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control to increase or decrease

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the sound The person can

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adjust it themselves to

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meet their own individual

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needs A captioned telephone

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is provided for someone

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who is deaf or is hard of hearing

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In addition to the ability to

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adjust the volume the phone

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has a feature that transcribes

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voice dialogue into text

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allowing the person

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who is hard of hearing

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or deaf to read captions

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of what the other party is

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saying in real time

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The TTY phone is for

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people who are deaf

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hard of hearing or

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have a speech disability

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using the phone to communicate

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by allowing them to type

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text messages The TTY

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is required at both ends

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of the conversation in

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order to communicate

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Though technology has

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improved significantly

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many people no long use

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TTY but instead use video phones

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it is still important to have

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the TTY machine available

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The Video Relay Service (VRS)

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is another phone communication

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system but is used through the

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computer People who are deaf

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and use sign language communicate

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through a videophone This service

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allows people who use

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sign language to have

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a telephone conversation

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with people who do not use

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sign language Using a

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videophone with real time

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video connection a sign

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language interpreter relays

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the conversation between

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the two parties VRS can

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only be used when a signer

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and a nonsigner want to

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talk to each other via the phone

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Video Remote Interpreting (VRI)

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is a service that allows a hearing

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person and a person using sign

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language to talk to each other

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in the same room This is also

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accessed through the computer

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Both parties will be able to

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see and hear the interpreter

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on the computer screen with

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the interpreter facilitating

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the conversation this is an

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extremely helpful service

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when a survivor needs to talk

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immediately to the DRC specialist

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However there are some instances

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when a qualified onsite interpreter

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is more appropriate  So let the

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person know that there is VRI

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and a qualified on

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line sign interpreter

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that can be scheduled

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and let them choose

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Given the statistics

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provided by the US Census

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as a DRC specialist you

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should expect approximately

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20 percent or more of your

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visitors to have a

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disability and at least

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50 percent of all visitors

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may have some access

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and functional need

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and will benefit from

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these supports and

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services provided

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At FEMA we are committed

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to providing equal access

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through the use of assistive

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technology and accommodations

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Music Playing

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