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Voice Over: The mission

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of the Federal Emergency
Management Agency is

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to support our citizens and
first responders to ensure

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that as a nation we work
together to build, sustain,

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and improve our capability to
prepare for, protect against,

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respond to, recover from,
and mitigate all hazards.

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In times of a presidentially
declared event,

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eligible disaster survivors
can receive disaster assistance

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from various programs.

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But to do this, you, as a
survivor, must first register

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for assistance with FEMA as
well as manage your application.

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This video will explain how
you complete registration,

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the multiple methods for
registration offered to you

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and additional tools available

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for monitoring your disaster
assistance applications.

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Registration intake is the
process you take to register

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as a disaster survivor with
your specific information

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into FEMA's information
systems database

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so you can obtain the
needed assistance to recover

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from a disaster event.

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FEMA has created multiple
methods to register

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for assistance, making it an
easy and accessible process.

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FEMA also has developed online
tools that make it easy for you

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to access your account

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to see real time status
of your assistance.

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Through this, you and other
survivors are able to continue

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to manage your registration,
upload documents,

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change contact information, and
track actions of your account.

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Disaster Assistance is granted
as resources or in monetary form

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to individuals and
households for losses

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that are not covered
by insurance.

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It is only available
in designated counties

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with federally declared
disasters and is intended

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to help with critical expenses,
not to restore a property

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to its pre-disaster condition.

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Assistance varies with each
disaster event and is determined

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by FEMA's Individuals and
Households Program based

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on the degree of
damage, available funds

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and other existing
assistance programs.

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Examples of this include:
housing assistance,

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which is provided for
home repair, replacement,

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temporary housing and,
in rare instances,

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permanent construction.

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And Other Needs Assistance,

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which addresses essential
household items,

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necessary expenses and serious
needs that cannot be met

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through other forms of
disaster assistance or insurance

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like medical, dental
and funeral expenses.

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With proper preparation,

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Registration Intake
takes 18 to 20 minutes.

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To ensure that this process
is smooth and efficient,

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there are responsibilities for
both you, the disaster survivor,

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and the FEMA representative.

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To best prepare for
registration,

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there is important information
you need to have on hand:

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social security number,
pre-disaster damaged address,

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current mailing address,
current telephone number

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where you can be contacted,
insurance information,

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total household annual
income, description of losses

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that were caused by
the disaster, and,

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if you want disaster assistance
funds transferred directly

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into your bank account,

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your bank routing
and account numbers.

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FEMA Agent: Good afternoon,
Disaster Assistance.

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My name is Stephanie,
how may I help you?

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Disaster Survivor: Hi, my
name is Rosa and I would

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like to apply for
disaster assistance.

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FEMA Agent: In what state
did your damage occur?

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Disaster Survivor: Texas.

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Voice Over: You are responsible

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for applying during
the proper time frame,

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as well as providing accurate

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and truthful information
to FEMA.

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If the information
provided is not accurate,

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it can hold up assistance
provisions

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and delay your recovery process.

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The FEMA agent is responsible

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for correctly asking the
pertinent questions during the

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application process

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and correctly entering
the information.

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As part of the process,
the agent can refer you

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to other agencies or
assistance programs.

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FEMA AGENT: The Privacy Act
of 1974 protects your rights

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as to how FEMA uses and
shares your information.

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VOICE OVER: At the
beginning of this process,

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the FEMA agent must ask

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if you have listened
to the Privacy Act.

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If you have not, the
agent is required

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to read it word for word.

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Hearing the Privacy Act ensures

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that you know how your personal
information will be collected,

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used and protected by FEMA
and fellow stakeholders.

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After a state, tribe,

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or territory receives a
Presidential declaration

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for a disaster and Individual
Assistance programs are

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designated, a standard chain
of events occurs for survivors

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in the declared areas.

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Disaster survivors first
apply for assistance

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from the Individuals
and Households Program

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and if applicable, FEMA
performs an inspection

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to verify disaster-related
damage

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and then eligibility
is determined.

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You have typically
a 60-day period

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to register for assistance.

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For some events, states
will request an extended

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registration period.

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If you are unable to apply
during the 60-day period,

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you may be able to submit
a late registration.

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However, FEMA will need to know
the reasons for applying late

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to determine if the late
registration will be accepted.

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It is important to register
during the open registration

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period, because until the
late registration is reviewed

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and approved, your application
is on hold and you are not able

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to receive any assistance.

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There are a number of options
when it comes to registering

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for disaster assistance.

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In your area there may be
Disaster Recovery Centers (DRC),

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Disaster Survivor
Assistance (DSA) teams

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or FEMA CORPS volunteers
to assist you,

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but those may not
always be deployed

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or available in all areas.

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However, technology has
opened the possibilities

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for a greater ease and
efficiency to register

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for disaster assistance.

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You can register online using a
computer, tablet or smart phone

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at DisasterAsssistance.gov or
by phone at 1-800-621-3362.

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If you use 711 or VRS
(video relay service),

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call 1-800-621-3362.

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If you are deaf, hard of hearing
or have a speech disability

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and use a TTY, call
1-800-462-7585.

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During the registration
intake period,

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Disaster Survivor Assistance
teams canvass affected

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neighborhoods to help you
register and provide information

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on disaster assistance programs.

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The DSA teams are able to
address your immediate needs

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by establishing a timely
presence, provide information

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and services specific for
you and offer referrals

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to community partners.

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DSA crews make every effort

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to complete the registration
intake process during the

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initial interaction with you.

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But if you are not able

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to complete the registration
process,

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DSA crews provide alternative
options for completion

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of the application or refer you

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to the closest Disaster
Recovery Center.

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During an open enrollment
period of a disaster event,

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disaster recovery centers
provide you the opportunity

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to talk face-to-face with
specialists from FEMA, State,

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Tribe and other stakeholders.

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Depending on the type and
number of people affected

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by the disaster, DRCs may only
be open for a short period

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of time after a disaster.

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You should check the
FEMA website or call FEMA

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to verify DRC locations
and hours of operations.

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To locate a DRC, a survivor
can use the DRC Locator

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on DisasterAssistance.gov

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or text DRC and their zip
code to "4FEMA" (43362).

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At the DRC, you are able to meet
with professionals who are able

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to answer questions and
provide information on the types

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of assistance available.

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Some of the services
may include:

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guidance regarding disaster
recovery; clarification

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of any written correspondence
received; housing assistance

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and rental resource information;
answers to questions,

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resolution to problems
and referrals to agencies

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that may provide
further assistance;

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Small Business Administration
program information;

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Crisis Counseling;
Disaster Legal Services;

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and Disaster Unemployment.

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DRCs include staffing
and resources

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to provide effective
communication access

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for individuals with
disabilities.

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DRCs have accessible
parking, entrances, restrooms

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and alternate evacuation routes.

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DRCs provide assistive
devices and services

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for your preferred
methods of communication.

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Communications include
sign language

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and foreign language
interpretive services.

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Communication devices available
include magnifying readers,

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tablets, captioned phones,
video remote interpreting (VRI)

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and assistive listening devices.

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You can register online
at disasterassistance.gov

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or via a web-enabled smartphone.

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You may also
call 1-800-621-3362 and people

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with speech or hearing
disabilities can call

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1-800-462-7585 for
TTY or use 711 Relay

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or Video Relay Services
at 1-800-621-3362.

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The FEMA toll-free telephone
services standard hours

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of operation in the contiguous
United States are from 7 a.m.

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to 10 p.m. local time,
seven days a week.

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You may also choose to
receive SMS text messaging

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which allows you to
receive notifications

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to smart devices regarding
your FEMA application.

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The official FEMA number
displayed on the device is 43362

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and the notification will
contain the last 4 digits

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of the FEMA Registration Number
at the beginning of the message.

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Messages regarding updates will
not include specific information

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about categories,
amount of assistance

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or additional information needed

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to process the request
for assistance.

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You can access your account
online or call FEMA and speak

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to the Helpline for assistance.

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You will be responsible for
data charges from your carrier;

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however the service
itself is free.

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You can reply 'STOP'
to unsubscribe

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from the service at any time.

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Disasters affect the
lives of thousands

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of disaster survivors
every year.

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To ensure that you
can return to a safe,

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secure and functional
dwelling, you need to apply

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for disaster assistance
in a timely manner.

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FEMA has developed
several methods

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to make sure registration
intake can be done

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with ease and efficiency.

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Furthermore, the online
capabilities and security

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of DisasterAssistance.gov help
you manage your application

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after registration to improve
delivery of assistance.

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For additional information

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on Registration Intake
visit DisasterAssistance.gov

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or FEMA.gov.