HOW TO SET UP A FEMA ONLINE ACCOUNT
[https://www.fema.gov/fact-sheet/how-set-fema-online-account-0] 

Release Date: 
May 7, 2022 

New Mexico residents affected by the wildfires in Colfax, Lincoln,
Mora, San Miguel and Valencia counties can make it easier to
communicate with FEMA by creating an online account. You can upload
documents and check the status of your application from anywhere with
an internet connection.

First, if you have not registered with FEMA, you must either:

 	* Call the FEMA Helpline at 800-621-3362 or
 	* Visit disasterassistance.gov/
[https://www.disasterassistance.gov/DAC/govBenefitReceiver.do?action=LOGIN&langcode=EN].

	* To receive a link to download the FEMA app, which is available in
English and Spanish: 

 	* Apple devices: text APPLE to 43362; or
 	* Android devices: text ANDROID to 43362; or
 	* Visit fema.gov/about/news-multimedia/app
[https://www.fema.gov/about/news-multimedia/app].

You'll need the following information to complete your registration:

 	* Your Social Security number or the number of a minor child in the
household who is a U.S. Citizen, Non-Citizen National or a Qualified
Non-Citizen
 	* Annual household income
 	* Contact information (phone number, mailing address, email address,
and the address of the damaged home)
 	* Insurance Information (coverage, insurance company name, etc.)
 	* Bank account information. (If you are eligible to receive
financial assistance, the money can be deposited electronically in
your account.)

To create an online disaster-assistance account:

 	* Go to www.disasterassistance.gov/
[http://www.disasterassistance.gov/]
 	* Select the Create Account button at the bottom of the page and
follow instructions. You must first verify your identity:

 	* Click Check Status on the Home page or from the Get
Assistance menu.
 	* Click Create Account.
 	* Enter your date of birth and Social Security number.
 	* Answer four security questions to prove who you are.

You have two chances to confirm your identity. If you fail the second
time, you get a message that says, “Your answers do not match our
records.” If that happens, click Home and go from step 1 above to
try again.

After your identity is verified, you may:

 	* Create a user ID and password.
 	* Enter an email address. This is the only way we can send you a PIN
and you need that to access your account. A temporary PIN will be sent
to the email address you entered. You should receive it within 24
hours.
 	* When you get your PIN, follow the instructions in the email to
finish creating your account.

You can then upload your important documents in the Upload Center.
This page takes you to the login if you are returning to add more
documents: go.usa.gov/xUPX5
[https://www.disasterassistance.gov/DAC/govBenefitReceiver.do?action=LOGIN&langcode=EN].

You will need a secure access code to access your account. Since the
code is valid for only one login session, it is more secure than a
password or PIN that is reusable.

You can choose to get your code from a text message, an email, or a
phone call. FEMA pulls the phone number(s) and email address from
information you provided with your FEMA registration.

For help to create or access your account, call the Help Desk, which
operates 24 hours a day, 7 days a week: 800-745-0243.

When you call, you need to provide the following:

 	* Your FEMA Registration ID; and
 	* Your Social Security number or the number of a minor child in the
household who is a U.S. Citizen, Non-Citizen National or Qualified
Non-Citizen.

The Help Desk cannot provide information or guidance about your FEMA
application. You must contact the FEMA Helpline for information about
your application at 800-621-3362 from 7 a.m. to 11 p.m. MDT, seven
days a week. If you use a relay service, such as video relay service
(VRS), captioned telephone service or others, give FEMA the number for
that service.