National Emergency Management Information System Mitigation Module Frequently Asked Questions

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Attach/Scan Documents

 

Q: Is there a maximum file size of documents?

Answer:
While there is no maximum file size, make every effort to limit the file size to less than 1.0 GB to avoid document upload and retrieval problems.

 

Q: I am unable to attach a document.

Answer:
The ViewStar application may need to be installed or reinstalled on your computer. The current installation may be corrupt. Contact the FEMA Enterprise Service Desk (ESD) via email at FEMA-Enterprise-Service-Desk@dhs.gov, or by calling 1-888-457-3362, to install or reinstall ViewStar.

 

Q: When I try to attach a document, the system freezes.

Answer:
The ViewStar installation on your computer may be corrupt and require reinstallation. Contact the FEMA Enterprise Service Desk (ESD) via email at FEMA-Enterprise-Service-Desk@dhs.gov, or by calling 1-888-457-3362, to reinstall ViewStar on your computer. If that does not solve the problem, the NEMIS installation on your computer may be corrupt. Send a request to ESD to reinstall NEMIS on your computer.

 

Q: How do I open an attachment?

Answer:
Complete the following steps:

  1. In the listing of Available Documents, highlight the row of the document you wish to view.
    Screenshot of Available Documents Tab
  2. Click the View button at the bottom of the screen.
  3. The document is displayed in a web browser window. Click on the document to view.
    Screenshot of Document opened in Browser

 

 

Q: I clicked the View button and instead of the document, a little square is displayed in the upper left hand of the screen.

Answer:
Try the following steps:

  1. Click the Windows Start button.
  2. Click Programs > Prizm Viewer > File Associations.
    Screenshot of Windows Start menu - Prism Viewer - File Associations
  3. Make sure all the check boxes for each of the file types are selected.
  4. Try the View button again.

 

Q: When I click the View button, the document opens up but is blank.

Answer:
Close and log out of NEMIS, wait about 10 minutes, and then try opening the document again. If this problem persists, please contact the FEMA Enterprise Service Desk (ESD) via email at FEMA-Enterprise-Service-Desk@dhs.gov, or by calling 1-888-457-3362 for additional assistance.

Last Updated: 
06/13/2012 - 13:35