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Contact Us

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If you need emergency help, please call 9-1-1.

Visit our Current Disasters page for information about a recent disaster.

Contacts for Disaster Survivors

DisasterAssistance.gov

Go to DisasterAssistance.gov to:

  • apply for assistance
  • update your application
  • track the status of your application

Need help logging in to DisasterAssistance.gov? Visit Login.gov.

General Questions about Disaster Assistance

Have specific questions about your application or your eligibility for a certain type of assistance? The fastest way to receive help is by:

Provide Feedback to FEMA

Review the contact information for specific topics on this page carefully. If you cannot find the appropriate option, send FEMA additional feedback through this online form.

Contact Us Form

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Note: Please do not submit information about a specific disaster assistance application. Email AskIA@fema.dhs.gov to discuss your case. Avoid including sensitive information, such as social security numbers, banking information, home or mailing addresses, or other personal information through this form.

General FEMA Questions

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202-646-2500

Mailing Address

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FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055

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Map of FEMA Regions
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Privacy Information

Emailing Questions about Disaster Assistance

FEMA collects, maintains, uses, retrieves, and disseminates the personally identifiable information (PII) of individuals who apply for FEMA disaster assistance under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act), Pub. L. No. 93-288, as amended (42 U.S.C. 5121-5207) and the System of Records Notice DHS/FEMA-008 Disaster Recovery Assistance Files, 78 FR 25282 (April 30, 2013). 

If you are requesting case specific information we need to verify your identity before responding to your question. Please provide the following information in your email to verify your identity:  

  • your full name,
  • damaged property address,
  • current mailing address if different from damaged dwelling address,
  • current phone number, and
  • ONLY the last four (4) digits of your Social Security Number (SSN)

FEMA may retain emails associated with askia@fema.dhs.gov for internal quality assurance purposes or to update your file, if needed. Furnishing  the last four (4) digits of your SSN and other requested information is voluntary, but not providing this information will prevent us from disclosing any case specific information or completing any updates to your file via email and you will be redirected to FEMA’s helpline at 1-800-621-3362.