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FEMA Common FAQ

If you apply for help from FEMA because your insurance does not cover all of your disaster related needs, you must write a letter to FEMA explaining your situation and include a copy of a settlement or denial letter from your insurance company. FEMA can not duplicate any insurance coverage.

A grant from the Individuals and Households Program does not have to be repaid unless you are later determined to be ineligible.

Grants are the principal mechanism by which FEMA accomplishes its mission--supporting our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. A large majority of FEMA’s total spending comes through grants—approximately 73 percent on average from FY 2010 to FY 2015. FEMA provided over $55 billion in grant funding during that timeframe.

Under the Grants Modernization Management (GMM) initiative, “grants programs” refers to programs through which FEMA provides financial assistance, including either cash or non-cash contributions, to non-federal entities, individuals, or households to carry out a public purpose. Notably, grants programs exclude programs that provide subsidies, loans, or insurance.

For technical problems with DisasterAssistance.gov please call the FEMA Helpdesk at 1-800-745-0243. If you have questions about specific forms of assistance, please call or email the program directly. Contact information is included in the information about each form of assistance, which is organized by type of assistance or Federal agency under the Disaster Assistance tab.

Contact the Independent Study Program’s Customer Support Center at (301) 447-1200 or send an email to Independent Study. One of our customer support representatives will look up your student record, verify your course completion and issue you a certificate via email.If you are emailing your request to Independent Study , please provide your full name and the mailing address our office would have on record; this information is used to locate your training record in the database.

The letter is correct. The eligibility decision is made by a qualified caseworker after all the necessary information is received. At the time of the inspection, the inspector does not have information on eligibility matters or decisions.

FEMA was unable to verify sufficient disaster related damage to make your home uninhabitable. If you disagree with this decision, you have the right to appeal within 60 days from the date of the decision letter. The letter includes instructions on how to appeal.

The total course hours for IS 317 are 7.5 hours. However, please note that participants do not get CEUs for completing the course.

Future and current students can obtain information about the National Fire Academy on-campus, off-campus, and online courses directly from the U.S. Fire Administration Training and Education  page.