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Application Not in the System

I completed a registration, but when I called FEMA I was told my application is not in the system.  Do I need to register again?

No.  If you have already registered you do not need to register again.  Completing multiple registrations may actually delay processing and receipt of assistance.  All completed registrations will be processed as they are received into the system. 

On Disaster you should be able to access your account 24 hours after registration.  If you have technical difficulties accessing your account online contact FEMA's Technical Help Desk at 1-800-745-0243; they are available 24 hours a day seven days a week. 

Incomplete applications occur when critical information, such as your social security number or contact number, is missing.  Once all critical information is entered into our system, the application should be complete and then you should be able to access your online account within 24 hours. 

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Last Updated: 
Tue, 04/28/2015 - 12:47