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Iowa State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

Access & DisabilitiesDisaster UnemploymentInsurance
Aging ServicesEnvironmentLegal Services
Agricultural AidEssential NeedsRoadside Assistance 
Animals/PetsFamily & Protective ServicesStudents
CitizenshipFinancial AssistanceTax Preparation
Consumer ServicesHealth Care ServicesVeterans Services
ContractorsHousingVital Statistics
Crisis CounselingIdentity TheftVolunteer

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Iowa State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilitiesIowa Compass - Disability Information & Referral Helpline Information on state and public resources for citizens with disabilities. 800-779-2001
Text "Compass" to 85511
Live Chat
Access and Functional Needs and DisabilitiesIowa Office of Deaf ServicesCounseling, training, communications devices, and interpreter services.515-242-5655
Aging ServicesIowa Department on AgingThis service links those who need assistance with state and local area agencies on aging and community-based organization.515-725-3333
800-532-3213
Aging ServicesNortheast Iowa Area Agency on Aging This service links those who need assistance with state and local area agencies on aging and community-based organization.1-800-779-8707
Aging ServicesConnections: Area Agency on Aging -Southwest IowaOlder adults and their caregivers affected by the disaster.  Serves Adair, Adams, Cass, Cherokee, Clarke, Decatur, Fremont, Harrison, Ida, Mills, Monona, Montgomery, Page, Plymouth, Pottawattamie, Ringgold, Shelby, Taylor, Union, and Woodbury Counties 800-432-9209
 
Aging ServicesElderbridge Area Agency on Aging -North Central IowaOlder adults and their caregivers affected by the disaster.  Serves Lyon, Osceola, Dickinson, Emmet, Sioux, O'Brien, Clay, Palo Alto, Kossuth, Winnebago, Worth, Mitchell, Hancock, Cerro Gordo, Floyd, Buena Vista, Pocahontas, Humboldt, Wright, Franklin, Sac, Calhoun, Webster, Hamilton, Crawford, Carroll, Green, Audubon, Guthrie counties.1-800-243-0678
Aging ServicesNorthwest Aging AssociationOlder adults and their caregivers affected by the disaster.  Serves Buena Vista, Clay, Dickinson, Emmet, Lyon, O’Brien, Osceola, Palo Alto and Sioux counties.800-242-5033
712-262-1775
Aging ServicesHeritage Area Agency on AgingOlder adults and their caregivers affected by the disaster.  Serves Benton, Cedar, Iowa, Johnson, Jones, Linn, Washington counties.800-332-5934
319-398-5559
Aging ServicesAging Resources of Central IowaOlder adults and their caregivers affected by the disaster.  Serves Polk, Boone, Dallas, Jasper, Madison, Marion, Story, and Warren counties.800-747-5352
515-255-1310
 
Agricultural AidIowa USDA Farm ServiceUSDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.515-254-1540
855-218-8672
Agricultural AidIowa Rural Development AgencyUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 515-669-5691
515-284-4663
Animals/PetsIowa Department of Agriculture: Animals and LivestockInformation on animals during evacuation, shelter, strays, disease, disposal515-281-5321
Citizenship   
Consumer ServicesIowa Attorney General's Office - Consumer ProtectionInformation on price gouging and consumer complaint services.515-281-5926
888-777-4590
ContractorsIowa does not require the licensure of general contractors. Contractors must register with state.    
ContractorsLicensing for plumbers & electricians is done at the local level.   
Crisis CounselingIowa Suicide & Crisis Hotlines24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help.  Directory of crisis lines and mental health services.Emergency: 911
800-784-2433
800-273-8255
Online directory for local hotlines and offices
Crisis CounselingFoundation 2 Crisis Counseling24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help.Emergency: 911
800-332-4224
319-362-2174
Crisis CounselingIowa Concern Hotline-Mental Health24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help.  Iowa State University Extension and Outreach.  Help with legal, finance, stress and crisis or disaster.Emergency: 911
800-447-1985
Online live chat available
Disaster Specific  Information   
Disaster Unemployment AssistanceIowa Workforce Department - Unemployment Division (Customer Assistance Service Ctr)When Disaster Unemployment Assistance is activated, the agency will provide disaster information.  This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.866-239-0843
Disaster Unemployment AssistanceIowa Workforce Development Offices - IowaWORKS CentersDirectory of IowaWORKs Centers.  IowaWORKS Centers located throughout the state provide services for individuals, like unemployment and career exploration, and services for businesses, like labor market information and job fairsSee directory for local centers
EnvironmentIowa Attorney General:  Environment Law DivisionThe Environmental Law Division represents the State of Iowa in issues affecting the environment. The majority of the division's work involves representing the Department of Natural Resources, the Department of Agriculture and Land Stewardship, and the Iowa Comprehensive Petroleum Underground Storage Tank Fund Board515-281-5164
EnvironmentIowa Department of Natural Resources:  Environmental ProtectionInformation about protection of natural resources, conservation, septic tank inspection, field services and directory of field locations.515-725-8200
Report a spill: 515-725-8694
Essential NeedsIowa Department of Human Services - Food AssistanceApplication assistance for public assistance benefits such as food assistance.800-972-2017
TTY: 800-735-2942
Essential NeedsIowa Department of Public Health - WIC ProgramWIC (Women Infants, & Children) is a supplemental nutrition program for babies, children under the age of 5, pregnant women, breastfeeding women, and women who have had a baby in the last 6 months.  Nutrition evaluation and monthly vouchers to receive free supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans.515-281-7689
TTY: 1-800-735-2942
Essential NeedsNortheast Iowa Food BankDisaster survivors seeking emergency food assistance.  Serves Mitchell,Howard,Winneshiek, Allamakee, Floyd, Chickasaw, Fayette, Clayton, Butler, Bremer, Grundy, Black Hawk, Buchanan, Delaware, Tama, Poweshiek counties515-281-4121
800-457-4416
Essential NeedsFood Bank of Iowa Disaster survivors seeking emergency food assistance.  Serves Osceola, Dickinson, Emmet, Kossuth, Winnebago, Worth, O'Brien, Clay, Palo Alto, Hancock, Cerro Gordo,   Buena Vista, Pocahontas, Cherokee, Humboldt, Wright, Franklin, Sac, Calhoun, Webster, Hamilton,  Hardin, Carroll, Green, Boone, Story, Marshall, Audubon, Guthrie, Dallas, Polk, Jasper, Adair, Madison, Warren, Marion, Adams, Union, Clarke, Lucas, Taylor, Ringgold, Decatur counties.515-564-0330
Essential NeedsHACAP Food Reservoir Disaster survivors seeking emergency food assistance.  Serves Benton, Linn, Iowa, Johnson, Jones, Cedar, Muscatine, Washington, Henry counties319-393-7811
Essential NeedsRiver Bend Food BankDisaster survivors seeking emergency food assistance.  Serves Dubuque, Jackson, Clinton, Scott, Muscatine563-345-6490
Essential NeedsFood Bank SiouxlandDisaster survivors seeking emergency food assistance.   Serves Lyon, Sioux, Plymouth, Woodbury, Monona, Cherokee, Ida, Crawford,712-255-9741
Essential NeedsHeartland Food Bank  (Omaha Nebraska)Disaster survivors seeking emergency food assistance.  Serves Harrison, Shelby, Pottawattamie, Cass, Mills, Montgomery, Freemont, Page402-331-1213
Essential NeedsMid-Iowa Community Action Disaster survivors seeking emergency food, shelter, clothing, medical, crisis counseling, rental, or utility assistance.  Serving Hardin, Marshall, Powshiak, Jasper, Story, Tama Co641-752-7162
Essential NeedsCenter for SiouxlandDisaster survivors seeking emergency food, shelter, clothing, medical, crisis counseling, rental, or utility assistance.  Serving Cherokee, Ida, Lyon, Monona, O'Brien, Osceola, Plymouth, Sioux, Woodbury Counties877-580-5526
712-252-1861
Family & Protective ServicesIowa Department of Human Services - Abuse HotlineIndividuals concerned with children at risk for abuse and neglect. Emergency: 911
800-362-2178
Family & Protective ServicesIowa Department of Human Services: Dependent Adult Protective ServicesIndividuals concerned with possible elder abuse, neglect, or exploitation. Emergency: 911
800-362-2178
Family & Protective ServicesIowa Child Care Client PortalSearch database for child care providers. Online search 
Financial AssistanceIowa Department of Human Services: Family Investment Program (FIP)The Family Investment Program (FIP) is Iowa's Temporary Assistance to Needy Families (TANF) program. FIP provides cash assistance to needy families as they become self-supporting so that children may be cared for in their own homes or in the homes of relatives800-972-2017
TTY: 800-735-2942
Report a change:
877-347-5678
Financial AssistanceIowa Department of Human Services - General InformationInformation and application assistance in filing for state financial assistance programs.800-972-2017
TTY: 800-735-2942
FraudConsumer ComplaintOnline and printable complaint forms available.  515-281-5926
888-777-4590
Health Care ServicesIowa Department of Human Services - Medicaid Information and application assistance in filing for state financial assistance programs including Medicaid.800-972-2017
TTY: 800-735-2942
Report a change:
877-347-5678
Health Care ServicesIowa Department of Human Services - HAWK-I (Healthy & Well Kids In IA) Information and application assistance in applying for the State Children's Health Insurance Program (S-CHIPS) which provides free or low cost medical insurance for children.  800-257-8563
TTY: 800-735-2942
HousingIowa Rural Development AgencyUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas.  515-284-4663   
HousingIowa Housing SearchSocialserve.com staff will assist callers.  Resource to help you find a rental home that fits your needs and budget877-428-8844 
Identity TheftConsumer ComplaintIdentity Theft resources & information515-281-5926
InsuranceIowa Insurance Division General insurance information and fraud reporting services.877-955-1212
515-281-5705 
Legal ServicesThe Iowa State Bar Association - Lawyer Referral ServiceInformation and referrals to attorneys providing legal services to individuals affected by a disaster.800-457-3729
  515-243-3179
  
Legal ServicesIowa Legal AidInformation and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster.800-532-1275
Legal ServicesIowa Legal Hotline for Older Iowans (60 and older)Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster.800-992-8161
Roadside Assistance Iowa Department of Transportation: Automated Road Conditions and Travel InformationRecorded road condition information511
800-288-1047  
Social Security   
Tax PreparationIowa Department of Revenue State tax information assistance800-367-3388
515-281-3114
Veterans ServicesIowa Department of Veteran AffairsInformation regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.800-838-4692
515-252-4698
Crisis:  800-273-8255  
Vital StatisticsIowa Department of Transportation - Motor Vehicle DivisionDuplicate drivers licenses, auto registration and title services.   Online services available.General: 515-239-1101
Drivers License: 515-244-8725
Vital StatisticsVital Records Department of IowaReplacement birth/death/marriage certificates and other vital document services.515-281-4944 
VolunteerVOLUNTEERS SHOULD NOT SELF-DEPLOY  

Referrals Last Updated: April 2021