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FEMA Case Study Library

Browse case study reports and best practice articles from across FEMA's areas of expertise. You can search by title or keywords, select additional content filters, or jump to a collection.

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Healthcare Considerations for People with Disabilities During COVID-19

To ensure the accessibility of healthcare services during the COVID-19 pandemic, medical facilities should consider allowing caregivers to accompany patients with disabilities to medical visits, while implementing the necessary precautions for social distancing and mask-wearing. Medical centers have also created visual guides to explain COVID-19 preventive behaviors to individuals with autism.

COVID-19 Considerations for Nursing Home, Assisted Living, and Group Home Residents with Disabilities

To offer emotional and social support for nursing home and assisted living residents during the COVID-19 pandemic, facilities can set up video conference calls between residents and loved ones. The Centers for Disease Control and Prevention (CDC) has released guidance documents on ensuring the safety of patients, residents, and staff amid shortages of personal protective equipment (PPE) and life-sustaining medical equipment.

COVID-19 Testing Considerations for People with Disabilities

Jurisdictions can increase the accessibility of COVID-19 testing by offering mobile testing services that allow individuals with disabilities to be tested at home. COVID-19 testing sites can also provide video interpreting services or reserve time slots for populations with access and functional needs.

Technology Considerations for People with Disabilities During COVID-19

During the COVID-19 pandemic, disability stakeholder organizations and local jurisdictions created phone lines for individuals with disabilities to request grocery or general assistance. Crowdsourced mobile applications can assist individuals with disabilities while they are grocery shopping and cannot ask for in-person assistance due to social distancing guidelines.

Using FEMA Public Assistance Grants to Support People with Disabilities During COVID-19

The Federal Emergency Management Agency (FEMA) provides funding for eligible states and non-profit entities to incorporate auxiliary aids and services in COVID-19 related response activities to accommodate individuals with access and functional needs.

Government Engagement Through Virtual Town Halls During COVID-19

Local jurisdictions held virtual town halls during the COVID-19 pandemic to gather community concerns that would inform response efforts.

Government Assessment of Constituent Needs During COVID-19

Governments can use different survey methods, such as online forms and socially distanced household visits, to assess constituent needs and better formulate outreach and response plans.

Government Engagement with Requests for Assistance During COVID-19

Online request forms and helplines can help officials assess constituent needs relating to food, hygiene, and medication procurement during the COVID-19 pandemic. Through these resources, residents who are unable to obtain necessities for medical, physical, or financial reasons can request delivery assistance.

Engaging Citizens Through Government Information Hubs During COVID-19

Many state and local governments have consolidated COVID-19 updates, resources, and help request forms on their webpages for convenient access. To ensure accessibility across all communities, some sites include language translations and phone numbers to call for further assistance in navigating the resources.

Food Bank Logistics During COVID-19

State, local, tribal, and territorial (SLTT) governments can partner with private organizations to support the logistics of purchasing and distributing large amounts of food donations. During the COVID-19 pandemic, individuals and corporations donated freezers for food storage, and restaurants and caterers donated excess food from business closures and cancelled events.