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Fact Sheet: Replacing Lost Documents

Replacing a lost credit card can be easily handled.  But, losing every document – birth and marriage certificates, property deeds, military records, and the like – can be a challenge after a disaster. However, West Virginia residents who lost important papers due to the severe storms, floods, mud- and landslides in June can use the following contacts to replace important documentation.

Free disaster legal assistance is also available for West Virginia flood survivors. Call the toll-free hotline (877) 331-4259. Callers can receive counseling on insurance claims, landlord-tenant issues, home-repair contracts, the replacement of legal documents destroyed by the storm and other legal matters.

Federal documents

Green cards:               Phone:  800-375-5283

Website: www.uscis.gov   

Medicare cards:          Phone: 800-772-1213; (TTY) 800-325-0778

                                    Website: www.ssa.gov/medicare  

Military records:        Phone: 866-272-6272

                                    Website: //www.archives.gov/contact/

Passport:                     Phone:1-877-487-2778; 888-874-7793 (TTY)

           Website: https://www.travel.state.gov 

Social Security card:  Phone: 800-772-1213; (TTY) 800-325-0778

                                    Website: ssa.gov

U.S. Savings Bonds:   Phone: 1-844-284-2676

                                    Website: treasurydirect.gov

U.S. tax returns:         Phone: 800-829-1040

                                    Website: //www.irs.gov

State documents

Birth/death/marriage/ Phone: 877-448-3953

divorce certificates:   Website: //www.vitalchek.com

 

Consumer protection: Phone: 800-368-8808 or (304) 558-8986

                                    Website: www.ago.wv.gov

                                    Email: consumer@wvago.gov

 

Driver’s license/         1-800-642-9066 or (TTY) 1-800-742-6991

ID cards/proof of        Website: www.transportation.wv.gov 

residency

 

Real estate and    

property records:        See your county government.

 

SNAP:                         Phone: 1-866-545-6502

                                    Website: www.wvdhhr.org/ebt/replace_card.shtml

 

State tax:                     Phone: 800-982-8297 or 304-558-3333

                                    Email: TaxWVTaxAid@wv.gov

 

Vehicle titles,             Phone: 1-800-642-9066

registration:                Website: www.transportation.wv.gov

 

Personal documents

Credit cards:               Contact your credit card company.

Credit reports:            Equifax, Experian, TransUnion

                                    Phone: 877-322-8228

                                    Website: www.annualcreditreport.com

Insurance                    Phone: Check with your own insurance agentdocuments:                

                                    Website: //insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

Medical records:        Call your own doctor; medical and prescription records are tracked electronically.

National Archives:     Website:  //www.archives.gov  Techniques for saving documents

July 9, 2016

DR-4273-WV FS-11

Last Updated: 
07/08/2017 - 10:22