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Visit Us at a Disaster Loan Outreach Center (DLOC)

The FEMA Disaster Recovery Centers in Orlando and Miami have transitioned to U.S. Small Business Administration Disaster Loan Outreach Centers (DLOCs).

The transition from FEMA to SBA means the centers are primarily staffed by SBA personnel, however, a few FEMA representatives will be present to answer questions from survivors.

Disaster Loan Outreach Center Locations:

Orange County
Orange County Bank
2250 North Orange Blossom Trail
Orlando FL., 32804

Polk County
Brennamen Auditorium
1702 Highway 17 S (1702 Spessard Holland Pkwy for GPS)
Bartow, FL 33830

Hours of operation:
8 a.m. – 5 p.m., Monday – Saturday. 

Additional information on other recovery centers and the disaster loan program may be obtained by calling SBA’s Customer Service Center at 800-659-2955 (800-877-8339 for the deaf and hard-of-hearing) or by sending an email to disastercustomerservice@sba.gov.  Applicants may apply online using the Electronic Loan Application (ELA) via SBA’s secure website at https://disasterloan.sba.gov/ela.  Loan applications can be downloaded from www.sba.gov.  Completed applications should be returned to a recovery center or mailed to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.  For more information about SBA recovery assistance, visit www.sba.gov/disaster.

Although the deadline for registering with FEMA has passed, that does not mean FEMA is leaving. FEMA continues working with the State to help survivors and communities recover.

If you have registered for assistance, FEMA encourages you to keep in touch to track your claim or to notify the agency of changes to your mailing or email addresses or phone numbers, and to report insurance settlements or additional damage you may have discovered since your home inspection.

There are three ways to reach FEMA:

  • Online at DisasterAssistance.gov.
  • Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service. If you are deaf, hard-of-hearing or have a speech disability and use a TTY, call 800-462-7585.
  • Download the FEMA Mobile App.
Last Updated: 
03/14/2018 - 14:44