Frequently Asked Questions About Disasters

This page offers answers to frequently asked questions about Individual Assistance for disaster survivors.

Answers to Frequently Asked Questions

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Shelters often have policies regarding pets. When possible, Red Cross shelter workers will do their best to accommodate domesticated pets comfortably. However, depending on the situation, pets may need to be housed in a different location with support from animal welfare groups.  

Animal shelters may be: cohabitated - shelters place animals and owners in the same space; or collocated - placing animals within local commuting distance of their owners or standalone.

 Service animals are always welcome in emergency shelters.

Yes.

  • Newly prescribed medication related to an injury or illness caused (or made worse by) the disaster is an eligible expense.
  • Replacement of prescribed medication lost or damaged during the disaster.

Yes. After taking photos and documenting damage, you should immediately throw away flooded items that pose a health risk, such as perishable food items, clothing, cushions, and pillows.

FEMA may be able to provide assistance with well decontamination. You may contact your local health department or obtain proof of the contamination and submit it to FEMA for consideration of financial assistance.

If downed trees do not affect the access to your home, you may not qualify for financial assistance with debris removal from FEMA. If insured, check your homeowner’s insurance policy. Many policies cover debris removal. 

You may call 2-1-1 for referral to local services. There may be agencies in your area that may provide debris removal services. Monitor your local newspaper, radio, and television. 

Through the Individuals and Households Program, FEMA may provide the following assistance for eligible expenses and losses that are not covered by insurance or any other source.

The following list includes the different types of assistance FEMA is authorized to offer through the state-requested disaster declaration process. The type of assistance available is dependent on the request from the state.

  • Lodging Expense Reimbursement: Money to reimburse for hotels, motels, or other short-term lodging if you are temporarily displaced by the disaster.
  • Rental Assistance: Money to rent alternate housing accommodations if you are displaced from your home because of the disaster.
  • Home Repair/Replacement Assistance: If you are a homeowner and lived in the home at the time of the disaster, money to repair your disaster damaged primary residence, utilities, and residential infrastructure, or to help replace your primary residence when the residence is destroyed. If you were affected by a disaster declared on or after March 22, 2024, the money can also help with fixing areas of your home damaged by the disaster even if there was a pre-existing condition in that part of the home.
  • Accessibility Needs: Money to help survivors with a disability with specific repairs that make their home accessible (such as exterior ramp, grab bars, and paved path to the home entrance). Repairs can be made when these items are damaged. Improvements can be made when those features were not present prior to the disaster and are needed due to a pre-existing disability or a disability caused by the disaster.
  • Privately-owned Roads, Bridges, Docks: Money for survivors whose only access to their home has been damaged by the disaster.
  • Direct Temporary Housing Assistance: Direct assistance that FEMA may deliver through providing Temporary Housing Units, Multi-Family Lease and Repair, or Direct Lease.
  • Displacement Assistance: For disasters declared on or after March 22, 2024, money to help with immediate housing needs if you cannot return to your home because of the disaster. The money can be used to stay in a hotel, with family and friends, or other options while you look for a rental unit.
  • Personal Property Assistance: Money to help you repair or replace appliances, room furnishings, and a computer damaged by the disaster. This can also include money for books, uniforms, tools, additional computers and other items required for school or work, including self-employment.
  • Transportation Assistance: Money for your vehicle damaged by the disaster when you do not have another vehicle you can use. Unlike most other forms of the Individuals and Households Program assistance, an applicant does not need to live in the Presidentially declared disaster area to be considered for this assistance.
  • Medical and Dental Assistance: Money to help you pay for expenses because the disaster caused an injury or illness. This money can also be used to help replace medical/dental equipment, breastfeeding equipment, damaged or lost prescribed medicine, or loss/injury of a service animal.
  • Funeral Assistance: Money to help you pay for funeral or reburial expenses caused by the disaster.
  • Child Care Assistance: Money for new or increased disaster-caused child care expenses.
  • Moving and Storage Expenses: Money to help you move and store personal property from your home to prevent additional damage, typically used while you are making repairs to your home or moving to a new place due to the disaster.
  • Assistance for Miscellaneous Items: Money for certain eligible items (such as a generator, dehumidifier, chainsaw, etc.) you purchased or rented after the disaster to assist with recovery.
  • Group Flood Insurance Policy: If your home is in a Special Flood Hazard Area and you have flood damage caused by the disaster, FEMA may purchase a Group Flood Insurance Policy on your behalf that gives you three years of coverage.
  • Clean and Sanitize Assistance: Money to help you pay for very minor damage caused by the disaster to prevent additional loss and potential health or safety concerns. This money is only available in certain disasters if you had property damage but were not eligible for Home Repair or Replacement Assistance because FEMA determined you could still live safely in your home.
  • Critical Needs Assistance: For disasters declared before March 22, 2024, money to help you pay for immediate needs such as water, food, first aid, prescriptions, infant formula, breastfeeding equipment, diapers, personal hygiene items, and fuels for transportation. *Critical Needs Assistance is not available in all disasters.
  • Serious Needs Assistance: For disasters declared on or after March 22, 2024, money to help you pay for immediate needs such as water, food, first aid, prescriptions, infant formula, breastfeeding equipment, diapers, personal hygiene items, and fuels for transportation. *Serious Needs Assistance is available in all disasters, but you must meet eligibility requirements.

Rental Assistance is meant to be used to rent temporary housing, such as an apartment or house. If you use your Rental Assistance on a hotel or motel stay, and later need help renting temporary housing, FEMA may not be able to help you with additional Rental Assistance unless you have a lease or rental agreement.

If you need help paying short-term lodging costs at a hotel or motel, FEMA may be able to reimburse your out-of-pocket lodging expenses separately from Rental Assistance.   You can request Lodging Expense Reimbursement by contacting FEMA and sending your lodging receipts.  FEMA can only reimburse you for lodging costs and taxes; we cannot help with room service, long-distance phone calls, or other optional charges.

If you were forced to leave your HUD-assisted housing because of a disaster, you may be eligible for FEMA disaster assistance for damage or expenses caused by the disaster that were not covered by HUD. If your home was made unlivable because of the disaster and there is no other available HUD housing available to you, FEMA may also assist with your temporary housing needs.

You may use your Rental Assistance to rent whatever type of housing is best suited to meet your post-disaster temporary housing needs. Applicants typically use Rental Assistance to rent an apartment or house while their home is being repaired or until they find a more permanent post-disaster housing solution.

Your Rental Assistance award amount is based on the Fair Market Rent (FMR) established by the Department of Housing and Urban Development (HUD) for the area in which the rental property is located and the number of bedrooms needed. Rental Assistance awards cannot exceed the HUD FMR amount unless authorized on a disaster-specific basis.

Yes. You may qualify for FEMA disaster assistance even if you have insurance. However, you will need to file a claim with your insurance provider and submit the insurance settlement or denial letter to FEMA to determine your eligibility for some forms of assistance. 

By law, FEMA cannot duplicate benefits for losses covered by your insurance.

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