Frequently Asked Questions About Disasters

This page offers answers to frequently asked questions about Individual Assistance for disaster survivors.

Answers to Frequently Asked Questions

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Yes, you can submit an appeal. The appeal must:

  • Be in writing and signed.
  • Explain why you disagree with FEMA's decision.
  • Provide supporting documents.

National Flood Insurance Program flood insurance policies will not cover damage from mold.

There may be considerations made if:

  • An authorized official has banned entrance to the area (for safety reasons).
  • Floodwaters remain around the home or in the area that prevent you from inspecting or maintaining the property.

However, if you can access your property, you are strongly encouraged to begin cleanup and documentation immediately after a flood to prevent the growth and spread of mold.

For questions about the application process or apply the please visit


Call the FEMA Helpline


If you use a relay service, such as video relay service (VRS), captioned phone, or other, please give FEMA the number for that service

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