Helping People

This collection contains best practices from various resources to help people during COVID-19.

Search for Best Practice Documents

Disability Considerations

This document provides guidance to state, local, tribal, and territorial (SLTT) governments on how best to ensure that people with disabilities have adequate access to goods and services during the coronavirus disease (COVID-19) pandemic.

Library Support

This document describes how public libraries are supporting local government partners, healthcare workers, and emergency responders by providing access to facilities and internet access to safely continue operations during the COVID-19 pandemic.

Connecting Consumers with Local Food

This document describes how, as the coronavirus disease (COVID-19) pandemic hampers traditional farming and threatened food supply chains raising concerns about widespread food shortages and price increases, countries, cities, and private citizens have begun to expand local food production through family and community gardens to supplement forecasted disruption to supply chains.

Monetary Transactions

This document describes how, as the coronavirus disease (COVID-19) pandemic increases demand for contactless payment options, businesses can encourage contactless payment and state/local governments can ensure that new payment options are accessible to unbanked and underbanked residents.

Food Assistance Programs for Low-Income Households with School-Age Children

The U.S. Department of Agriculture (USDA) has provided waivers that allow program operators to offer families grab-and-go nutritious meals at designated locations or via delivery if their school is closed due to COVID-19. Any state may elect to use these waivers that apply to all child nutrition programs.

Data Visualization of Business Continuity and Service Information

This document outlines examples of how local governments have used data visualization tools to give residents access to real-time information on the location and availability of food, basic supplies, and some non-essential services during the pandemic.

Homeless Sheltering

This document highlights practices from across the country that can supplement the Centers for Disease Control and Prevention guidance for homeless service providers to help staff, clients and volunteers safe during this pandemic.

Food Banks

Food banks across the country are facing sharp increases in demand and decreases in food supply as well as volunteers as a result of the COVID-19 pandemic.

Mental Health Support

Alternate Funeral Arrangements

The pandemic has changed how families and friends mourn and remember those who pass. This provides ideas and strategies to facilitate that process.

Volunteer Management

Managing volunteers during a pandemic requires new safety considerations and supporting critical roles in helping those around the country.

Integrated Public Alert and Warning System (IPAWS)

IPAWS provides a medium for jurisdictions to disseminate life safety information to their residents during COVID-19.

  • Document

Crisis Counseling

People across the nation are experiencing unprecedented conditions and it is important for them to have the resources to maintain their mental health.

Community Emergency Response Team

The Community Emergency Response Team (CERT) program has brought volunteers from local communities to help those around them by providing services and supporting healthcare systems during COVID-19 operations.

Ensuring Civil Rights

Civil rights laws and legal authorities remain in effect during emergencies. All governments and disaster assistance organizations must anticipate and attend to civil rights concerns during COVID-19 response and recovery.

Ensuring Civil Rights - Arabic

ﻧﺷرة اﻟﺣﻘوق اﻟﻣدﻧﯾﺔ ﻟوﻛﺎﻟﺔ إدارة اﻟطوارئ اﻟﻔدراﻟﯾﺔ

ﺿﻣﺎن اﻟﺣﻘوق اﻟﻣدﻧﯾﺔ أﺛﻧﺎء اﻻﺳﺗﺟﺎﺑﺔ ﻟﻔﯾروس ﻛوروﻧﺎ(COVID-19)

Ensuring Civil Rights - Russian

Соблюдение гражданскихправ в условиях борьбы с пандемией коронавирусной инфекции COVID-19

Ensuring Civil Rights - Korean

코로나19바이러스 대응 기간동안
시민평등권 보장

Ensuring Civil Rights - French

Garantir les droits civiques pendant la réponse au COVID-19

Ensuring Civil Rights - Japanese


Last updated