Puerto Rico Hurricane Fiona

DR-4671-PR
Puerto Rico

Incident Period: Sep 17, 2022 - Sep 21, 2022

Declaration Date: Sep 21, 2022

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Now Closed: Period to Apply for Disaster Assistance

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The last day for individuals and families to apply for assistance after this disaster has passed. You are no longer able to begin a new claim.

To check the status on a previously submitted claim, visit DisasterAssistance.gov.

I Applied for Assistance. What's Next?

You will receive notification letters from FEMA either by U.S. mail or by electronic correspondence explaining your next steps. If you reported during the application process that you received damage and are not able to live in your primary residence, an inspector will contact you by phone to schedule an inspection. FEMA home inspections are conducted in-person; however, if you are apprehensive due to ongoing COVID-19 uncertainties, you can request we conduct the inspection without entering your home.

Learn more about the steps after applying.

"Help After a Disaster"

Translated into 27 languages, the "Help After a Disaster" brochure is a tool that can be shared in your community to help people understand the types of FEMA assistance that may be available to support individuals and families in disaster recovery.

Download Brochures

Volunteer and Donate

Recovery can take many years after a disaster. There are many ways to help such as donating cash, needed items, or your time. Learn more about how to help those in need.

Doing Business with FEMA

If you are interested in providing paid services and goods for disaster relief, visit our Doing Business with FEMA page to get started.


Local Resources

Local Resources Custom Text

Period to Apply for Hurricane Fiona Disaster Assistance Has Closed

The period to apply for Disaster Assistance ended on Monday, November 21, 2022. However, help is still available. Applicants should get in touch with FEMA to update information and receive application assistance.

Ways to Get in Touch With FEMA

    • Going online at DisasterAssistance.gov to check application status, upload requested documents, update contact information, and submit an appeal.

    • Calling the FEMA Helpline at 1-800-621-3362 to discuss their case with a FEMA representative, receive help understanding a FEMA determination, help writing an appeal, and rescheduling a missed home inspection. Press 1 for English, 2 for Spanish and 3 for all other languages.

      • People who use a relay service such as video relay service (VRS), captioned telephone service or others, provide FEMA the number for that service. Phone lines operate from 7 a.m. to 2 a.m. seven days a week.

    • Visiting a Disaster Recovery Center to receive in-person assistance from FEMA and SBA representatives. 

    Keep Your Recovery on Track

    Disaster Recovery Centers (DRC) 

    Impacted survivors can visit the nearest DRC for assistance with their application. Representatives from FEMA and U.S. Small Business Administration are available at these centers to explain disaster assistance programs, answer questions about written correspondence and provide literature about repairs and rebuilding to make homes more disaster resistant.

    Residents who previously registered for assistance do not need to visit the DRC, but can ask questions or seek further information in person at the DRC in addition to online or by phone.

    Upcoming DRC Closures

    • Barranquitas DRC will close permanently on November 30, 2022 at 1:00 p.m. Service hours will be from 8:00 a.m. to 5:00 p.m. Monday through Saturday until closing.
    • Loíza, Salinas, San Sebastián and Yauco DRCs will permanently close on November 30, 2022 at 5:00 p.m. Service hours will be from 8:00 a.m. to 5:00 p.m. Monday through Saturday until closing.
    • Jayuya and Lares DRCs will close permanently on November 30, 2022 at 5:00 p.m. Service hours will be from 9:00 a.m. to 5:00 p.m. Monday through Saturday until closing.
    • Humacao DRC will close permanently on December 1, 2022, at 1pm. Arecibo, Orocovis and Río Grande DRCs will close permanently on December 2, 2022, at 5pm. Service hours will be from 8 a.m. to 5 p.m. from Monday to Saturday until closing.

      Temporary FEMA DRCs will be operating from 8 a.m. to 5 p.m. from Monday to Saturday and closed on Sundays, unless otherwise stated. Survivors can go to any open center for help with the federal disaster assistance process. For operational hours or to find the nearest temporary DRC, click on the FEMA DRC link: DRC Locator

        Beware of Fraud and Scams

        After disasters there are people who will try to take advantage of survivors. Protect yourself from fraud, scams, and identity theft:

        • Do not let someone into your home who claims to be a FEMA employee but does not have a FEMA photo ID. Always ask to see a FEMA photo ID badge. A FEMA shirt or jacket is not proof of identity.
        • FEMA personnel will never ask for money in exchange for an inspection or application assistance.
        • If you get a call informing you that you are eligible for a FEMA disaster assistance program, do not provide any personal information. FEMA personnel will not contact you if you did not register for FEMA assistance.

        If you suspect fraud, contact local law enforcement and call the FEMA Disaster Fraud Hotline at 1-866-720-5721.

        Learn more

        Verifying Home Ownership or Occupancy

        FEMA is required to verify you lived at the address in your application as your primary residence before providing most types of IHP Assistance. FEMA is also required to verify you owned your home before providing Home Repair or Replacement Assistance.

        As part of our effort to make the disaster assistance process quicker and reduce the burden on applicants, we try to verify occupancy and ownership by using an automated public records search.

        If we cannot verify you lived in or owned the home that you listed in your application, we will ask you to provide documents to prove occupancy and/or ownership to help us determine if you are eligible for assistance.

        Learn More

                        Documents to Verify Occupancy      Documents to Verify Home Ownership

        Must reflect the name of the applicant and the disaster damaged residence address. Documents may include but are not limited to:

        • Lease/housing agreement
        • Rent receipts
        • Driver's license, state-issued ID card or voter card
        • Utility bills
        • Merchant's statements
        • Employer's documents
        • Public official's documents
        • Motor Vehicle Registration
        • Federal or State Benefit documents
        • Self-declaration statement in writing

        Learn more

        Must reflect the name of the applicant and the disaster damaged residence address. This includes but are not limited to:

        • Deed or title
        • Mortgage documentation
        • Homeowners insurance documentation
        • Property tax receipt or bill
        • Home purchase contracts
        • Last will and testament naming you heir to the property
        • Receipts for major repairs or maintenance within 5 years prior to disaster
        • Public official's letter
        • Survivors with heirship properties but no ownership documentation may self-certify ownership as the last report. 

          Learn more

          How to Appeal Your FEMA Determination

          If you disagree with a FEMA decision about your eligibility for disaster assistance, you have the right to submit an appeal within 60 days from the date FEMA has on the determination letter.

          An appeal is a written request to FEMA to review your file again, and an opportunity to provide new or additional information not previously submitted that may affect the decision. You may appeal any decision from FEMA regarding your application for Individual Assistance, such as your initial eligibility decision, the amount or type of assistance provided to you, late applications, requests to return money, or a denial of Continued Temporary Housing Assistance.

          In your appeal provide documentation of the damage that affected your essential living space or made your home uninhabitable. That includes home repair estimates and receipts, insurance information (settlements/denial of claim letter), contractor bids or photos. And be sure to include any information or documents that FEMA requests in the decision letter.

          Keep in mind that after FEMA receives your letter, you may receive a phone call or a follow-up letter asking for more information.

          You can get help writing your appeal letter, as well as address other disaster-related legal concerns through free legal disaster-related assistance provided by Disaster Legal Services (DLS). For information about DLS, call the toll-free legal aid hotline Monday – Friday: 8 a.m. – 6 p.m. at 1-800-981-5342 or by email at info@ayudalegalpr.org.

          If you have questions regarding the determination letter you received or how to file an appeal, you may contact a FEMA Helpline agent at 1-800-621-3362 (FEMA), or (TTY) 1-800-462-7585. You may also choose to request a copy of your file from FEMA to help you understand why you received the decision you want to appeal.

          For more information and advice on the appeals process, see: Tips for Appealing a FEMA Decision

          Additional Resources

          Disaster Legal Services (DLS)

          Disaster Legal Services can provide free legal help to low-income disaster survivors. If you are not able to get adequate legal services for your disaster-related needs, DLS may be able to help with the following:

          • Insurance claims for medical bills, loss of property, and loss of life 
          • New wills, powers of attorney, and other legal papers lost during the disaster
          • Home-repair contracts and contractors
          • Problems with landlords
          • Proof of homeownership
          • FEMA assistance appeals

          Disaster Legal Services attorneys are not FEMA employees. Their services are confidential and they do not share information with FEMA. 

          For information about DLS, call the toll-free legal aid hotline Monday - Friday from 8 AM - 6PM at 1-800-981-5342 or by email at info@ayudalegalpr.org. This service is provided by the Young Lawyers Division of the American Bar Association and Servicios Legales de Puerto Rico in collaboration with FEMA.

          Disaster Unemployment Assistance

          Employees or self-employed individuals in Puerto Rico who became unemployed as a direct consequence of Hurricane Fiona, may be eligible to receive Disaster Unemployment Assistance (DUA). Survivors from all 78 municipalities are eligible to apply for disaster assistance.

          Survivors have until November 30, 2022, to file a claim at the Department of Labor and Human Resources (DTRH, by its Spanish acronym).

          To be eligible for DUA, the individual must be determined ineligible for regular unemployment insurance benefits under any state or federal law. Claimants must first apply for state unemployment benefits by visiting http://desempleo.trabajo.pr.gov/reclamantes and state “Hurricane Fiona” as the reason for separation. All required documentation must be submitted to DTRH within 21 days from the date the application is filed.

          Visit www.trabajo.pr.gov for more information.

          Additional Multimedia

          Below you can find social media graphics and images with important safety messaging in various languages, including English, Chinese, Spanish and Vietnamese.

          Social Media and Contact Information


          Funding Obligations

          Individual Assistance Amount
          Total Housing Assistance (HA) - Dollars Approved $28,499,640.74
          Total Other Needs Assistance (ONA) - Dollars Approved $550,298,895.10
          Total Individual & Households Program Dollars Approved $578,798,535.84
          Individual Assistance Applications Approved 715446
          Public Assistance Amount
          Emergency Work (Categories A-B) - Dollars Obligated $16,249,029.02
          Total Public Assistance Grants Dollars Obligated $22,082,273.88
          Last updated December 3, 2022