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FEMA Content

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People with disabilities must have equal access to COVID-19 information as those without disabilities. State and local jurisdictions, as well as healthcare organizations, can enhance communication access through visual symptom check cards and accessible videos. These videos may include American Sign Language (ASL)/Puerto Rican Sign Language (PRSL), captioning, voice-over, or audio description. Televised press conferences have also included qualified sign language interpreters.
Case Study
Jurisdictions can increase the accessibility of COVID-19 testing by offering mobile testing services that allow individuals with disabilities to be tested at home. COVID-19 testing sites can also provide video interpreting services or reserve time slots for populations with access and functional needs.
Case Study
During the COVID-19 pandemic, disability stakeholder organizations and local jurisdictions created phone lines for individuals with disabilities to request grocery or general assistance. Crowdsourced mobile applications can assist individuals with disabilities while they are grocery shopping and cannot ask for in-person assistance due to social distancing guidelines.
Case Study
The Federal Emergency Management Agency (FEMA) provides funding for eligible states and non-profit entities to incorporate auxiliary aids and services in COVID-19 related response activities to accommodate individuals with access and functional needs.
Case Study
Many state and local governments have consolidated COVID-19 updates, resources, and help request forms on their webpages for convenient access. To ensure accessibility across all communities, some sites include language translations and phone numbers to call for further assistance in navigating the resources.
Case Study
Centralized information sources online or through a helpline or textline can provide key information regarding county or city food banks, such as location, hours, contact information, and delivery availability. This can increase the accessibility of these resources during a pandemic.
Case Study