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Claims Adjuster Presentations and Online Courses

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This page provides the Claims Adjuster certification presentation schedule and online course information. This page is intended for claims adjusters seeking certification with the National Flood Insurance Program.

Header Graphic - National Flood Insurance Program, Training Information

Claims Adjuster Certification Presentations and Online Courses

Adjusters seeking to renew certification must attend an NFIP Claims Adjuster Certification Presentation. Adjusters seeking to become certified must attend the presentation and apply for certification with the NFIP Bureau and Statistical Agent (BSA). For more information about the adjuster certification process or to contact the NFIP BSA, please go to

Registration for the 2016 NFIP Claims Adjuster Certification Presentation is now open.

Thu Jan 21Greenbelt, MDRegister
Tue Feb 02Lakeland, FLRegister
Tue Feb 09San Antonio, TXRegister
Wed Feb 24Sacramento, CARegister
Mon Feb 29Iselin, NJRegister
Mon Mar 07Broomfield, CORegister
Thu Mar 17Sunrise, FLRegister
Wed Mar 23Providence, RIRegister
Wed Mar 30Carolina, Puerto RicoRegister
Wed Apr 06Atlanta, GARegister
Tue Apr 12Slidell, LARegister
Wed Apr 20Humble, TXRegister
Fri Apr 29St. Louis, MORegister
Mon May 09Dallas, TXRegister
Thu May 26Mobile, ALRegister

Please sign up for NFIP Training Updates to be notified of any changes in the presentation schedule.

NFIP offers several free online courses through the FEMA Emergency Management Institute Independent Study Program covering basic and specialized claims topics, as well as courses in general flood insurance topics which may be of interest to claims adjusters. The courses can be accessed 24/7/365 from a personal or business computer.*

At present, the online courses do not fulfill any requirement for certification through the NFIP. For 2016, adjusters seeking to obtain or renew certification must attend one of the in-person presentations listed above as part of the certification process. Future certification processes and requirements (beyond 2016) are likely to change as the Program transitions from in-person to online adjuster presentations. For detailed certification requirements, please go to

NFIP Adjuster courses currently available include:

NFIP Claims Review for Adjusters (IS-1104). New and experienced adjusters seeking the necessary knowledge and skill to adjust claims for the NFIP will find Claims Review for Adjusters, formerly a 7-hour classroom presentation, essential for adjusting NFIP claims. This course defines the role, standards and necessary requirements to adjust claims within the NFIP. In addition, it offers an overview of the Standard Flood Insurance Policy through a step-by-step outline of the similarities and contrasts found in the Dwelling Form, General Property Form, and the Residential Condominium Building Association Policy. With a focus on providing excellent customer service, this course also identifies common errors and adjustment issues where special attention is needed to ensure a high level of quality in the claims settlement process.

Prerequisites: Completion of Introduction to Flood Claims (IS-1112) and Adjuster Customer Service (IS-1107) is recommended.

Adjuster Customer Service (IS-1107). Adjusters are among the first responders to interact with policyholders after a flood and therefore play a critical role in representing the NFIP. Due to the traumatic nature of a flooding event, adjusters must create and maintain a customer-centric focus during each interaction with the policyholder. Adjuster Customer Service provides guidance on using empathy, sincerity, friendliness, and other skills to communicate effectively with policyholders. The course reviews the attributes of excellent customer service and aids the adjuster in building positive rapport with each policyholder.

Prerequisite: Completion of Introduction to Flood Claims (IS-1112) is recommended.

Introduction to Flood Claims (IS-1112). NFIP flood losses and loss settlements are particularly specialized. A flood adjuster must be qualified and must complete the process of becoming an NFIP certified adjuster to adjust NFIP claims. NFIP adjusters achieve levels of authority based on flood adjusting experience and knowledge of the Program. Introduction to Flood Claims provides an overview of adjusting NFIP claims and reviews the Program’s Standard Flood Insurance Policy.

Understanding Basement Coverage (IS-1109). Due to coverage limitations, adjusting claims in buildings with basements can be challenging. Understanding Basement Coverage reviews key characteristics of basement buildings and discusses covered and non-covered building and personal property items located in basement buildings. The course concludes with a review of special adjustment issues.

Introduction to Commercial Claims (IS-1111). Introduction to Commercial Claims reviews the General Property Form as it relates to both small and large commercial claims, and provides a review of certification requirements, adjuster authority, documentation requirements, and adjustment standards and requirements. Knowledge in each of these areas is fundamental to meeting Program requirements for flood adjusters. The course presents two case studies that reflect real world flood adjusting experiences, and challenge the learner to apply flood adjusting concepts involving policy limits, estimating the reserve, and  coverage restrictions.

Prerequisites: This course covers a specialized claims topic. Completing the following basic NFIP courses  Introduction to Flood Claims (IS-1112), Adjuster Customer Service (IS-1107), and NFIP Claims Review for Adjusters (IS-1104) are recommended.

Insuring Condominiums (IS-1108). With a growing number of condominium developments throughout the US, particularly in the most flood-prone states, insurance agents can expand their book of condominium business by writing coverage through the NFIP. Insuring Condominiums provides a broad overview of the different ways that condominiums can be insured through the Program. Short video segments guide insurance agents through the key elements they need to know to effectively write condominium exposures.

*PLEASE NOTE: Courses are NOT approved for continuing education (CE) credit by any State Department of Insurance. Upon successfully passing the course exam, you will receive a Certificate of Achievement noting CE earned through IACET ( Each hour of instruction completed earns 0.1 CE units through IACET. If you are taking a FEMA EMI Independent Study course in order to earn CE, be sure to confirm in advance that your professional board or other preferred accrediting entity will accept IACET CE. You can also check IACET's website for a list of entities that accept IACET CE: FEMA accepts IACET CE.

EMI Independent Study course exams require a FEMA Student Identification (SID) Number. You can register for an SID at

The following video courses are available on

NFIP Perspectives: History and Background
Documents the evolution of the NFIP from its beginning to the present by highlighting the various disasters, events, and legislation that have shaped the Program.

NFIP Perspectives: Insurance Mechanisms
Discusses the underlying insurance mechanisms used by the NFIP to mitigate the impact of flooding.

If you have NFIP training-related questions, please write to

Last Updated: 
11/13/2015 - 09:07