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Contact Us

The Hermit’s Peak/Calf Canyon Claims Office has locations in Las Vegas, Mora and Santa Fe, New Mexico. Claimants can visit any location by appointment or as a walk-in. Please note, without an appointment, assistance may be limited, and you may be subject to longer wait times.

Visit the Hermit's Peak/Calf Canyon Claims Office Facebook page: facebook.com/HermitsPeakCalfCanyonClaimsOffice.

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New Helpline Hours:
Monday - Thursday, 7:30 a.m. - 5 p.m.
If you have questions, call the Helpline at 505-995-7133.

Las Vegas Claims Office

216 Mills Avenue
Las Vegas, NM 87701

Monday - Thursday:
7:30 a.m. - 5 p.m.

Friday:
By appointment only

Saturday:
9 a.m. - noon

Sunday: Closed

Mora Claims Office

1 Courthouse Drive
Mora, NM 87732

Monday, Wednesday, Thursday:
7:30 a.m. - 5 p.m.

Tuesday:
7:30 a.m. - 7:30 p.m.

Friday:
By appointment only

Saturday:
9 a.m. - noon

Sunday: Closed

Santa Fe Claims Office

1711 Llano Street,
Suite E
Santa Fe, NM 87505

Monday - Thursday:
7:30 a.m. - 5 p.m.

Friday:
By appointment only

Saturday:
9 a.m. - noon

Sunday: Closed

Claims Office Advocate Team

The Claims Office Advocate Team was established to help you navigate the claims process. The Advocate Team can assist you in several areas, including:

  • Completing and submitting your NOL.
  • Checking the status of your claim. 
  • Completing additional claims paperwork. 
  • Providing supporting claims documentation. 
  • Answering questions about the claims process. 

Claims Office Advocate

Paula Gutierrez

Paula P. Gutierrez
Claims Office Advocate
505-995-7129
FEMA-Hermits-Peak-Claims-Advocate@fema.dhs.gov

Paula is a member of the Pueblo of Santa Clara and their former Director of Emergency Management. She was a FEMA Tribal Relations Specialist/Tribal FIT and Co-Chair of FEMA’s Tribal Affairs Work Group.

The mission of the Advocate is to ensure the Claims Office and processes are equitable, claimant-centric, accountable, and transparent. The Advocate hosts local events and speaks directly with community members to best understand community needs and to provide support and information to claimants. The Advocate also reports issues brought to their attention by the community directly to the Claims Office Director to seek resolution.

Learn More About Paula