Program Management 
Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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FEDERAL EMERGENCY MANAGEMENT AGENCY 
Risk Mapping, Assessment, and Planning (RiskMAP) 
DRAFT STATEMENT OF OBJECTIVES 
(Program Management) 
I. DESCRIPTION AND PURPOSE: 
As part of the Department of Homeland Security (DHS), the Federal Emergency Management 
Agency (FEMA) has operated the Flood Map Modernization (Map Mod) program since 2004. 
This program began the work of conducting a large-scale overhaul of the nation’s flood hazard 
maps. Work accomplished under the program has included data collection and analysis, map 
production, product delivery, and effective program management. Mapping services in support 
of the National Flood Insurance Program must be continued and updated Flood maps must be 
maintained as the program evolves to meet the objectives outlined in this document. This 
initiative will continue to produce digital flood hazard data, provide access to flood hazard data 
and maps via the Internet, and implement a nationwide state-of-the-art infrastructure that enables 
all-hazard mapping. The infrastructure developed during Map Mod will continue to evolve and 
be used to deliver flood hazard data in support of the National Flood Insurance Program (NFIP) 
and will also support the distribution of geospatial data of all hazards, including those that are 
man made. Since the political and technological environments are continuing to evolve, this 
initiative will require the continuous review of existing systems and potential development of 
new standards or approaches in meeting the objectives outlined below. 
The purpose of this Statement of Objectives (SOO) is to obtain contract support which will 
replace the single National Service Provider Contract which expires in March of 2009; replace 
expired Regional Indefinite Delivery Indefinite Quantity contracts; and supplement the 
remaining Regional Indefinite Delivery Indefinite Quantity contracts. 
This SOO will address only the Program Management acquisition. The Customer Service and 
Production and Technical Services contracts will be addressed in separate documents. 
II. BACKGROUND: 
FEMA’s flood maps are one of the essential tools for flood hazard mitigation in the United 
States. These maps are used an estimated 20 million times annually in the private and public 
sectors, in the following ways: 
• Lending institutions and insurance companies use them to determine who needs flood 
insurance and to determine flood insurance rates. 
• Community planning officials, land developers, and engineers use them for designing and 
siting new buildings and infrastructure to be safe from flooding. 
• States and communities use them for hazard mitigation planning and emergency 
management. 

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Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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• Federal agencies use them when implementing Executive Order 11988, Floodplain 
Management. 
The first phase of Map Mod will provide at its completion: 
• A solid performance based project and program management infrastructure focused on 
results; 
• A premier flood data collection and dissemination platform; 
• Strong effective partnerships with state, local, and other federal governments; 
• Digital flood hazard data and maps for 92% of the Nation’s population; 
• New, updated, or validated flood hazard data for 30% of the mapped stream miles; and 
• Credible floodplain boundaries for 75% of mapped stream and coastal miles. 
FEMA’s Mitigation Directorate is undergoing philosophical and tactical shifts in how it delivers 
information necessary for flood hazard reduction. The concepts presented here form an 
appreciably improved, integrated approach to identifying flood hazards that are then woven into 
watershed-based risk assessments and State and local Hazard Mitigation Plans. FEMA published 
a Concept Paper in June 2007 to lay out a vision for this integrated approach. The Concept 
Paper can be found at http://www.fema.gov/plan/ffmm. 
III. FEMA STRATEGIC GOALS: 
“A Nation Prepared” is FEMA’s vision and its mission is to lead America to prepare for, prevent, 
respond to, and recover from disasters. Risk MAP clearly helps ensure that both the Nation, as 
well as individual communities, are prepared for future floods and other hazard events. With 
accurate, up to date flood hazard data, states and communities have the tools to reduce future 
flood losses. FEMA has identified 6 strategic goals for the next 5 years as follows: 
• Reduce loss of life and property 
• Minimize suffering and disruption caused by disasters. 
• Prepare the Nation to address the consequences of terrorism 
• Serve as the Nation’s portal for emergency management information and expertise 
• Create a motivating and challenging work environment for employees 
• Make FEMA a world class enterprise 
IV. MITIGATION DIRECTORATE MISSION: 
The mission of the Mitigation Directorate is to create safer communities by reducing loss of life 
and property; enable individuals to recover more rapidly from floods and other disasters; and 
lessen the financial impact of disasters on the Nation. This is accomplished through three 
primary objectives: 
• Analyze Risk - Determining the impact of natural hazards that lead to effective strategies 
for reducing risk. 

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Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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• Reduce Risk - Reducing or eliminating long-term risk from hazards on the existing built 
environment and future construction. 
• Insure for Flood Risk - Reducing the impact of floods on the Nation by providing 
affordable flood insurance. 
V. PROGRAM DESCRIPTION 
In order to leverage the successes of Map Modernization and further enhance the usability and 
value of flood hazard mapping, FEMA has developed the RiskMAP program. RiskMAP 
combines flood hazard mapping, risk assessment tools and Hazard Mitigation Planning into one 
seamless program. The intent of this integrated program is to encourage beneficial partnerships 
and innovative uses of flood hazard and risk assessment data in order to maximize flood loss 
reduction. 
The vision of RiskMAP includes several components. These include: 
(1) Identifying additional flood hazard data needs and establishing a life-cycle approach 
to mapping updates, including areas along the Nation’s coast and those protected by 
levees; 
(2) Conducting informative watershed based risk assessments for all watersheds in the 
Nation opening the door for more effective risk communication, flood mitigation 
planning, and flood risk reduction performance tracking; 
(3) Ensuring Hazard Mitigation Plans are assessed and updated every five years locally 
and every three years at the state level; and 
(4) Keeping the Nation’s flood maps credible, enhancing their quality, and maintaining 
ease of data availability. 
As the current Map Modernization support contracts throughout the country are expiring, FEMA 
assessed the need for the new replacement, follow-on contractual support. After extensive 
consideration and analysis as well as significant input from industry, FEMA crafted an 
acquisition strategy to optimize stakeholder acceptance; deliver results using an enabling vision; 
ensure needed flexibility and adaptability exists; facilitate smooth and seamless transition; and 
provide innovation with problem solving capabilities to meet the challenges facing the program. 
This new strategy involves a restructuring of the business model where a National Service 
Provider currently provides program management, customer service and many other services 
required to run the overall effort. The restructuring will include separating the program 
management and customer service segments of executing the program from the actual production 
of digital maps. The new approach includes establishing separate contracts to provide three 
groupings of services: 
• Program Management (PM) 
• Customer and Data Services (CDS) 
• Production and Technical Services (PTS) 

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Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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VI. UNIVERSAL OBJECTIVES FOR PROGRAM MANAGEMENT; CUSTOMER 
AND DATA SERVICES; AND PRODUCTION AND TECHNICAL SERVICES 
While each area will have separate contract(s), the success or failure of RiskMAP will hinge on 
the interaction and cooperation of all contractors working as a team to ensure the smooth, 
seamless flow of information to all stakeholders and partners, both internal and external, and a 
comprehensive, coordinated approach to provide information AND services to customers at all 
levels. A failure by a single contractor at any level may lead to program failure. It is the 
responsibility of all contractors to participate as team members with all other contractors. 
To this end, FEMA has established Universal Objectives for all RiskMAP contractors. 
Additionally, there are Overarching Assumptions and Constraints that apply to all contractors. 
Universal Objectives: 
Universal Objective A: Provide a high level of cooperation across the RiskMAP 
program contractors, ensuring that the RiskMAP program mission overrides the 
individual contractors’ preferences. 
Universal Objective B: Implement program cost, schedule, scope, and quality 
management practices that enable reliable and efficient operations and forward-thinking 
innovation throughout the RiskMAP program 
.. Ensure that internal contractor systems for earned value management and 
performance management integrate with the RiskMAP program systems 
.. Monitor, evaluate, and mitigate risks within the PM portion of RiskMAP 
.. Comply with the RiskMAP change control process 
Overarching Assumptions and Constraints: 
• All activities align with DHS/FEMA strategic goals and constraints 
• Outreach activities are coordinated, integrated, and consistent with RiskMAP 
messaging throughout the program including appropriate advisory focus groups 
• Solutions leverage existing FEMA investments and resources, are cost effective, and 
demonstrate a sound return on investment (ROI) 
• The solution meeting these goals and objectives must address important federal 
mandates and business drivers, including, but not limited to: the Government 
Paperwork Elimination Act; the Government Information Security Reform Act; the 
Clinger-Cohen Act; the Government Performance and Results Act; the Federal 
Records Act; the Computer Security Act; the Freedom of Information Act; the 
Disabilities Act; Section 508 of the Rehabilitation Act; the Disaster Mitigation Act of 

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FAR 3.104 & 2.101 
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2000; the National Flood Insurance Reform Act of 1994;the Stafford Act; the Flood 
Disaster Protection Act of 1973, the Housing and Urban Development Act of 1969; 
and other laws and regulations specific to FEMA. 
• The solution must comply with all statutes and demonstrate working knowledge of 
applicable regulations, policies, guidelines, and specifications that affect the NFIP, 
the mission of the Department of Homeland Security, and related multi-hazard 
programs including risk assessment in a pre- and post- disaster environment. 
• The solution must demonstrate the flexibility to accommodate a changing 
environment that includes a shift to all hazards and homeland security. In addition, 
the solution may recommend changes to improve efficiency and effectiveness of 
program functions and management. 
• Data security and privacy issues are a major focus of the federal government's 
information technology efforts. All program activities must be compliant with the 
Government Information Security Reform Act, OMB policies, and FEMA and the 
Department of Homeland Security requirements. 
• Information technology (IT) systems must be coordinated with and comply with 
FEMA and Department of Homeland Security enterprise architecture requirements. 
• The solution must include a transition plan describing how continuity of services will 
be maintained (e.g., production of flood hazard maps and related products, customer 
service and community outreach, program oversight, etc.) 
VII. PROGRAM MANAGEMENT OBJECTIVES. 
OBJECTIVE 1 
ACHIEVE EFFECTIVE PROGRAM MANAGEMENT: Develop and execute a 
comprehensive program management structure that enhances all the RiskMAP programs 
furthering the goals of RiskMAP and measuring the reduction of the Nation’s vulnerability to 
natural hazards. 
• Use aspects of earned value management to assist in administering RiskMAP. 
o Provide an approach and define requirements for a comprehensive, reliable 
performance management/EVM system that combines EVM data from across 
RiskMAP programs that measures cost, schedule, and performance and ensures 
quality products within schedule and budget. 
o Analyze EVM data and provide recommendations for program improvement. 
• Provide support for program planning and control processes. 
• Establish change control process for policy and standards to deliver RiskMAP programs 
• Evaluate and assess quantifiable loss reduction accomplished by RiskMAP and use 
results to provide recommendations to continuously improve the program. 

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Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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• Monitor overall program performance provide information using a Balanced Score Card 
approach. 
• Develop a process for capturing and managing programmatic risks, including the 
development of risk management plan(s) and inventories. 
• Provide support for RiskMAP stakeholder advisory entities. 
• Improve FEMA’s program management capabilities through continuous improvement 
strategies, knowledge management strategies, and best practices. 
• Identify strategies to motivate partners to share resources and information, and assume 
responsibilities for the information, data development, and data maintenance activities. 
• Develop and manage data standards, product specifications, and quality, and assure that 
data and systems are interoperable and with minimized complexity 
OBJECTIVE 2 
ACHIEVE INTEGRATED RISKMAP PROGRAMS: Design and implement timely, 
innovative solutions that address, validate, and anticipate RiskMAP partner, user, and 
stakeholder needs. 
• Identify programmatic needs, redundancies, and efficiencies. Provide recommendations 
to maximize the utilization and efficiency of existing IDIQs, CTPs, and RiskMAP 
Contractors. 
• Develop and assist in implementing a concept of operations for geospatially collecting 
and analyzing needs information that integrates mapping, risk assessments, and Hazard 
Mitigation Planning. 
• Leverage existing policy and guidance to determine if they can be reused to optimize 
resources within the RiskMAP programs. 
• Facilitate and coordinate the development of actionable policies, guidance, and 
procedures for effective delivery, implementation, and integration of RiskMAP programs. 
• Design a RiskMAP enterprise business architecture that aligns to the 
DHS/FEMA/Mitigation Enterprise Architecture. 
• Assist in structuring and implementing a governance structure that clearly establishes 
roles, relationships, and thresholds for project implementation and issue resolution. 
• Develop a strategy to integrate and enhance the effectiveness of RiskMAP products. 
OBJECTIVE 3 
DESIGN AND IMPLEMENT A COMPREHENSIVE NATIONAL RISK MAP 
OUTREACH STRATEGY: The strategy will provide stakeholders with a clear understanding 
of risks and promote actions to reduce those risks. 
• Market RiskMAP information as credible, usable, and valuable to appropriate levels of 
stakeholders. 
• Develop and provide outreach materials and toolkits including template correspondences 
which allow for the execution of the outreach strategy at various stakeholder levels. 
• Develop and provide training on materials and toolkits that support RiskMAP concepts at 
various stakeholder levels. 

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Risk MAP Statement of Objectives 
FAR 3.104 & 2.101 
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• Develop consistent, targeted messaging for successful communication of RiskMAP 
programs. 
• Evaluate the effectiveness of RiskMAP communication, including assessing the use of 
materials by other RiskMAP contractors, and modify strategy accordingly. 
• Provide timely and quality support to the appropriate entity when a coordinated media or 
congressional response is warranted for RiskMAP issues. 
• Coordinate with other FEMA Outreach efforts. 
OBJECTIVE 4 
FOSTER MUTUALLY BENEFICIAL PARTNERSHIPS: Strengthen beneficial 
partnerships in order to develop improved understanding of flood risk and other hazard 
information and further the goals of RiskMAP. 
• Design, implement, and maintain a framework that collects information on the 
effectiveness of partnerships. 
• Ensure that the RiskMAP products resulting from partnerships are complementary, not 
duplicative. 
• Collaborate with partners to improve the understanding and use of risk information at the 
federal, state, local and tribal levels and encourage action through Hazard Mitigation 
Plans. 
• Verify requirements for enhancements to proven methods or development of new 
methods that provide support to partners to include policies, procedures, guidelines, and 
training for RiskMAP. 
VIII. PROGRAM MANAGEMENT ASSUMPTIONS AND CONSTRAINTS: 
• FEMA will develop a strategy to quantify loss reduction, and the PTS and CDS 
Contractors will support and implement the strategy. 
• Innovative technologies will be used to facilitate communication among stakeholders 
• Program management solutions employ systematic methods and disciplined process from 
the Project Management Institute and American National Standards Institute for meeting 
cost, schedule, and performance objectives. 
• The PTS Contractors are responsible for the flood hazard map update needs collection 
and operation at a regional level. 
• The CDS Contractor is responsible for the IT services related to building the needs 
management system 
• The PM Contractor is responsible for ensuring that all RiskMAP Contractors coordinate 
issues. 
• All solutions will be flexible and able to adapt to evolving RiskMAP standards, while 
maintaining continuity of program operations. 
• The PM Contractor must work with the current contracting and grants structure. 
• The PM Contractor provides the national outreach strategy and toolkit to the existing 
IDIQs, CTPs, and RiskMAP Contractors for further implementation. 

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FAR 3.104 & 2.101 
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• The PM Contractor will provide support in the coordination with the NFIP Programs and 
the RiskMAP Program Management Office. 
• The PM contractor must be knowledgeable in the NFIP and flood hazard mapping. 
• The PM Contractor does not develop IT systems. 
• The PM Contractor will coordinate geospatial policy within the framework of the 
National Geospatial Data Infrastructure, and direct the goals of specific projects initiated 
under joint federal sponsorships 
• The PM Contractor does not produce the RiskMAP products; Partners and the PTS 
Contractors are producing RiskMAP products 
• The PM Contractor will have a direct relationship with the FEMA Regional Offices, with 
particular attention to program planning and performance monitoring. 
• The PM Contractor will provide a national liaison for each Regional Office to provide 
programmatic level support. This liaison will be located near the Regional Office and 
Regional Support Center. 
• The PM Contractor / Teams must be an unbiased arbitrator and advisor to FEMA and 
should have no actual or perceived organizational conflict of interest with the PTS or 
CDS contractors / teams. 
• The objectives additionally encompass tasking, including, but not limited to: 
1. Produce necessary reporting for FEMA, DHS, OMB and Congress related to program 
performance. 
2. Coordinate updates to the Guidelines and Specifications for Flood Hazard Mapping 
Partners. 
3. Manage and oversee policy, procedure and guidance documents (including levees, 
coastal, and HAZUS) 
4. Manage the development of Mitigation Planning and Loss Estimation guidance and 
procedures. 
5. Plan conferences and meetings at a national level. 
6. Coordinate with Floodplain Management Branch on project status and support map 
adoption activities at a national level. 
IX. DEFINITIONS: 
Partner: An entity that leverages resources with FEMA, and potentially other entities, to achieve 
a shared vision of hazard and risk information communication. Partners typically provide access 
to data that they maintain, but may also provide other types of support. 
RiskMAP products: DFIRMs, LOMCs, Loss Estimation Tools such as HAZUS, and Hazard 
Mitigation Plans. All RiskMAP products will be either produced by RiskMAP contractors or 
partners. All Hazard Mitigation Plans will be produced solely by partners at the local and state 
level. 
RiskMAP programs: include Flood Hazard Mapping, Risk Assessment and Hazard Mitigation 
Planning. 

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Stakeholder: Has vested interest in RiskMAP programs but may not be contributing data. 
Stakeholders include partners and users, in addition to other entities. Current stakeholders 
include general public, state and local officials, lenders, insurance agents, realtors, homebuilders, 
environmental groups, engineers, surveyors, planners, flood insurance policy holders, other 
Federal Agencies, Congress, Office of Management and Budget and others. 
User: Any technical or non-technical customers accessing, utilizing, or manipulating RiskMAP 
data, products, or systems. 
X. ACRONYMS: 
CDS Customer & Data Services 
CTP Cooperating Technical Partner 
DFIRM Digital Flood Insurance Rate Map 
EVM Earned Value Management 
EVMS Earned Value Management System 
IDIQ Indefinite Delivery, Indefinite Quantity 
LOMC Letters of Map Change 
NFIP National Flood Insurance Programs 
PTS Production & Technical Services 
PMO Program Management Office 
SOO Statement of Objectives