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Frequently Asked Questions

How do I order Hazus-MH?

Answer: Federal, State and local government agencies and the private sector can order the latest version of Hazus free-of-charge on-line by visiting the FEMA Map Service Center (MSC) Web Store at msc.fema.gov. For more information about how to set up your account with the MSC and place your order, please refer to the Ordering Hazus-MH flyer.

Orders placed by non U.S. residents typically require more time to process than normal due to the need to obtain special FEMA approval.

Requests for older versions of Hazus can be made by contacting the FEMA Map Information eXchange (FMIX) at:

Telephone: 1-877-FEMA-MAP (1-877-336-2627)

Fax: 1-800-358-9620

E-mail: MSCservices@riskmapcds.com

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What are the hardware & software requirements for running Hazus-MH?

Answer: The hardware and software requirements for running Hazus are different for each release and are available in the Hazus Installation Instructions, which are provided with the Hazus software or available in the FEMA library. 

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Where can I obtain documentation for Hazus-MH?

Answer: The User and Technical Manuals as well as release notes and installation instructions for the latest release of Hazus are available in the FEMA library.

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Where do I obtain technical assistance?

Answer: Technical assistance is available via the Hazus Help Desk at https://support.hazus.us. If you do not yet have login credentials for https://support.hazus.us please send an e-mail to helpdesk@support.hazus.us to gain access. The Help Desk is available 24/7.

Users can also call the FEMA Map Information Exchange (FMIX) at 1-877-283-8789 as an alternative means of support. The FMIX gives Hazus users the ability to speak directly with a support representative during normal business hours to follow up on Help Desk tickets, receive assistance in using the Help Desk or get answers to general questions about Hazus.

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Where can I obtain training for Hazus-MH?

Answer: Regularly scheduled Hazus training classes are held at FEMA's Emergency Management Institute (EMI) located on the National Emergency Training Center campus in Emmitsburg, Maryland, 75 miles north of Washington, DC.

Courses provide instruction in all steps of the loss estimation process, from inventory verification and improvement to running a loss analysis; how to use Hazus results for mitigation, as well as for comprehensive planning, response and recovery activities; data management; and useful GIS concepts. Emergency managers, GIS specialists, geologists, state and local planners, consultants, and all those involved in risk assessment activities benefit from Hazus training. Please check the EMI course calendar for the schedule.

To enroll, download the Admission Application or contact Philip Moore at (301) 447-1248.

There are also a series of on-line training courses on Hazus available on the Esri website.  A list and description of these virtual courses can be found here.

Additional training information can be found on the Hazus Training Flyer.

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How do I learn more about Hazus User Groups (HUGs) in my area?

Answer: There are HUGs in most states. Each HUG has a regularly scheduled conference calls facilitated by the Hazus program open to all HUG members. More information about specific HUGs and how to join or even start your own can be found here.

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When will Hazus-MH be updated with the 2010 US census data?

Answer: The 2010 census results are being released to the public in separate census products starting in early 2011 through the Fall of 2013. All of the data that Hazus-MH needs is scheduled for release by the end of 2012. Once these data are made available we plan to update Hazus in the next scheduled release.

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Last Modified: Monday, 12-Sep-2011 14:13:21 EDT

Fast Facts

HAZUS-MH can quantify the risk for a study area of any size by using GIS technology to combine hazard layers with national databases, and applying standardized loss estimation and risk assessment methodology. The GIS-based environment allows users to create graphics to help communities visualize and understand their hazard risks and possible solutions. The nationwide databases built into HAZUS-MH include datasets on demographics, building stock, essential facilities, transportation, utilities, and high potential loss facilities.

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