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New Hours of Operation for FEMA/State DRCs

Main Content
Release date: 
June 15, 2013
Release Number: 
IL-4116 NR-053

AURORA, Ill. – The four FEMA/state Disaster Recovery Centers (DRCs) have changed their hours of operation. They will continue to be open Monday through Saturday; however, beginning Monday, June 17, the hours are 9 a.m. to 6 p.m.

The DRC locations are:


North Park Village                                         

5801 N. Pulaski, Bldg. C                                                       

Chicago, IL 60646     



Royal Savings Bank

9226 S. Commercial Ave.

Chicago, IL 60617


Cook County                                                

Forest View Fire Department                                     .      

7010 W. 46th                                                                         

Forest View, IL 60402          


Cook County

1486 Miner St.

(Next to Des Plaines Theater)            

Des Plaines, IL 60016


DRC services include help with applying for disaster assistance and finding out about other disaster programs available from the U.S. Small Business Administration (SBA), state and local agencies, and voluntary organizations. To receive assistance, residents must apply with FEMA even if they already provided damage information to local officials, other agencies or organizations.

The former DuPage County DRC will transition to an SBA Disaster Loan Outreach Center (DLOC) on Monday, June 17, and will be open from 8 a.m. to 5 p.m. until further notice. At the DLOC, SBA customer service representatives will issue disaster loan applications, answer questions about SBA’s disaster loan program, explain the application process, help individuals complete their application and close their approved disaster loans.

The DLOC location is:


DuPage County

Lisle Police Department

5040 Lincoln Ave.

Lisle, IL 60532


It is not necessary to visit a Disaster Recovery Center (DRC) to register with FEMA. Individuals can register online at or via web-enabled phone at Applicants may also call 800-621-3362 or (TTY) 800-462-7585. People who use 711-Relay or Video Relay Services (VRS) can call 800-621-3362. For more information visit the Illinois Disaster website

Multilingual phone operators are available on the FEMA helpline. Choose Option 2 for Spanish and Option 3 for other languages.

The deadline to register for FEMA disaster assistance is Tuesday, July 9.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at,, and  Also, follow Administrator Craig Fugate's activities at The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

Media Contact: 571-408-1835


Last Updated: 
June 15, 2013 - 13:41
State/Tribal Government or Region: 
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