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Release date: 
May 3, 2013
Release Number: 
FEMA-3363-EM-TX NR002

AUSTIN, Texas – A Disaster Recovery Center will open at 7 a.m. Saturday, May 4 in West, Texas for homeowners, renters and business owners who sustained damage as a result of the fertilizer plant explosion.

Specialists from the state of Texas, the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA) will be on hand to answer questions and provide information on the types of assistance available to survivors. The center will operate from 7 a.m. to 7 p.m. daily and will remain open until further notice.

“The recovery center will serve as a one-stop shop for folks who need one-on-one assistance,” said Federal Coordinating Officer Kevin L. Hannes. “State and federal professionals will be available to help eligible survivors get help as quickly as possible.”

Location and hours:

POINTWEST Bank – Front Entrance
210 N. Roberts Rd.
West, Texas 76691
Hours: 7 a.m. to 7 p.m. starting May 4 until further notice

Visiting with a recovery specialist is not a requirement for survivors who want disaster assistance, but the centers are an excellent way for people to get answers to their questions about disaster aid and help applying for it.

The amended April 19 emergency declaration makes federal assistance available to eligible survivors in McLennan County. Individuals can register online at or via web-enabled phone at Applicants may also call 1-800-621-3362 or (TTY) 1-800-462-7585.  If you use 711-Relay or Video Relay Services (VRS), call 1-800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. seven days a week until further notice.

Residents registering by phone or online will be asked to identify the description of damages sustained and must select the “EXPLOSION” option. Residents will then be asked to identify the type of damage and must select the “FIRE/SMOKE/SOOT/ASH” option. (Do NOT select the “other” option).      

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.  Follow us on Twitter at, and our FEMA Region 6 website at

SBA is the federal government’s primary source of funding for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts, and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover uninsured and uncompensated losses and do not duplicate benefits of other agencies or organizations. For information about SBA programs, applicants may call 800-659-2955 (TTY 800-877-8339).

Last Updated: 
May 13, 2013 - 12:18
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