WINDSOR, Conn. — The Federal Emergency Management Agency, in partnership with the state of Connecticut and the Independent Insurance Agents of Connecticut, Inc., is kicking off a flood insurance education initiative this week.
The goal is to provide insurance agents with more in-depth knowledge of the National Flood Insurance Program — its policies and processes — to better serve Connecticut property owners and renters affected by Hurricane Sandy.
FEMA is mailing an NFIP “Agent Tool Kit” to each member of the Independent Insurance Agents of Connecticut. The material is informative, practical and can be shared with policyholders.
The NFIP Flood Response Office is now open in Meriden. The office is staffed by a lead general adjuster and support staff with knowledge of policy provisions. They are capable of assisting insurance agents and their policyholders with any questions about NFIP claims.
The office is located at 1064 E. Main St., Meriden, CT 06450. Operating hours are 8 a.m. to 5 p.m., Monday through Friday, and 8 a.m. to noon on Saturday. The office will remain open for as long as there is a need for the service in the wake of Sandy. The Flood Response Office can be reached at 203-634-1118.
The Connecticut Insurance Department has a number that policyholders can call if they are having issues with their insurance companies related to homeowners insurance claims or other insurance claims matters in the wake of Sandy. Call the Consumer Helpline at 860-297-3900 or 800-203-3447. Policyholders can also e-mail their questions or complaints to the Insurance Department at: firstname.lastname@example.org or visit the Department’s Web site at www.ct.gov/cid.
FEMA’s NFIP insurance specialists are meeting with all agents in the hardest-hit coastal communities to discuss procedures, claims and recovery efforts. These visits started the week of Dec. 2 and will continue throughout the recovery phase of operation.
FEMA is offering special NFIP informational webinars and agent training workshops to be held in Connecticut over the next two months.
Another goal of this initiative is to improve insurance agents’ working knowledge of how Increased Cost of Compliance (ICC) coverage, included in most NFIP flood insurance policies, can help policyholders pay the added cost of rebuilding to comply with local floodplain ordinances.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362. For TTY, call 800-462-7585.
FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.