Beware of Scams After Hurricane Sandy

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Release date: 
November 4, 2012
Release Number: 
4086-003

TRENTON, N.J. -- Disaster recovery officials caution New Jersey residents to be on the alert for scam artists using old and new tricks to obtain vital information or take advantage of storm-weary survivors. Be aware of the following scams used by con artists after a disaster:

Identity Theft

People may pretend to be employed by the Federal Emergency Management Agency (FEMA) or other government agencies, such as the U.S. Small Business Administration (SBA) or public utilities. By going door-to-door to storm-damaged homes, or by phone or on the internet, con artists may try to obtain personal information such as Social Security and bank account numbers.

Remember:

  • A FEMA or SBA shirt or jacket is not absolute proof of someone’s affiliation with these agencies. All authorized FEMA or SBA personnel display a laminated photo identification card, which they are required to wear at all times;

  • FEMA will request personal information only when the applicant first contacts FEMA. Survivors of Hurricane Sandy can register with FEMA in any of the following ways:

  • Online any time at www.DisasterAssistance.gov or by web-enabled mobile device at m.fema.gov

  • By phone at 800-621-FEMA (3362) from 7 a.m. to 10 p.m. daily

  • By 711 or Video Relay Service (VRS) at 800-621-3361 or (TTY) 800-462-758.

  • On any follow-up calls, a FEMA representative would ask only for the last four digits of the applicant’s social security number.

False Payment or Bribe

Imposters may ask for some form of service payment, or bribe – something no FEMA, SBA or federal agency employee should ever do. FEMA-contracted housing inspectors assess damage but do not determine cost estimates. FEMA does not hire or endorse specific contractors to fix homes or recommend repairs.

Con artists may pose as insurance specialists or expeditors, claiming they can convince FEMA to increase home repair damage aid or the insurer to pay a larger settlement. The scammers ask the applicant or policyholder to sign a contract giving them a percentage of the “increased” payment. The essence of the con is to take a percentage of the damage grant or policy settlement that would be given anyway. FEMA always deals directly with each applicant and is always willing to consider an appeal by sending a new inspector to review damaged property or claimed losses.

Home Repair Scams

Unregistered home improvement contractors may take the disaster survivor’s money and disappear, leaving unfinished work and unsafe homes. Before hiring a contractor, the survivor should check with the New Jersey Division of Consumer Affairs at 800-242-5846 to make sure the contractor is registered, as well as ask for a copy of the contractor’s liability insurance and verify the policy is valid. All contracts should be in writing, and reviewed before being signed. Full payment should not be made until the work is completed. The local police department should be notified of suspected fraud.

Price Gouging

Excessive price increases are illegal. Check with the New Jersey Consumer Affairs office at www.NJConsumerAffairs.gov or call 800-242-5846 if you suspect the prices are too high.

Charity Scams

Before donating, people should investigate to be sure the organization asking for donations is registered to solicit in New Jersey and ask how the money will be used. For other questions, New Jersey residents can contact the New Jersey Consumer Affairs office at www.NJConsumerAffairs.gov or by calling 800-242-5846.

 

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Follow FEMA online at www.fema.gov/blog, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate's activities at www.twitter.com/craigatfema

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

Last Updated: 
November 15, 2012 - 15:06
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