Keep in Touch with FEMA

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Release date: 
August 9, 2012
Release Number: 
4068-049

TALLAHASSEE, Fla. -- Tropical Storm Debby survivors who have already registered with the Federal Emergency Management Agency are urged to keep in touch with the agency, especially if they have been displaced by the disaster.

Survivors who have registered for state and federal assistance should keep their contact information current to ensure timely delivery of important assistance updates.

Applicants who need to update their contact information or have questions regarding their application can call the toll-free FEMA helpline or visit a disaster recovery center for in-person help.

To register or reach the helpline survivors can call 800-621-FEMA (3362). Assistance is available in most languages and lines are open 7 a.m. to 10 p.m. seven days a week. Those who are deaf or hard of hearing and use a TTY may call 800-462-7585.

By calling the helpline survivors can: 

  • Update their file with a change of address or new phone number.
  • Ask questions about disaster assistance.
  • Track the progress of their FEMA application.
  • Get information about the inspection process.
  • Learn about the steps to appeal a FEMA decision.

Before calling, survivors should have their registration number available.

They may also go online to www.DisasterAssistance.gov. By smartphone or tablet, they may use the FEMA app or go to m.fema.gov.

For more information on Florida’s disaster recovery, visit www.fema.gov or www.floridadisaster.org. On Facebook, go to www.facebook.com/FloridaSERT. To receive Twitter updates: www.twitter.com/FLSERT or www.twitter.com/femaregion4.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
September 27, 2012 - 10:14
State/Tribal Government or Region: 
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