FEMA May Need to Find You: Keep in Touch

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Release date: 
April 13, 2012
Release Number: 
4057-054

FRANKFORT, Ky. -- "Stay in touch with FEMA" is the message federal and state officials here are stressing to Kentuckians affected by the recent tornadoes. Applicants need to stay in touch with the Federal Emergency Management Agency and update their contact information as it changes.

“Unfortunately, if we can’t find you, we can’t provide the assistance you need,” said Libby Turner, FEMA federal coordinating officer for the Kentucky recovery effort.

In the aftermath of a disaster, survivors who have lost their homes often move a number of times as they look for suitable housing.

Sometimes in that process, they may forget to update their contact information with FEMA. Being out of contact can delay a damage inspector’s visit or even slow down a check and delay a family’s recovery.

Survivors can update contact information, file an appeal or discuss costs for repairs which may have exceeded an estimate or ask other questions by calling the FEMA Helpline 800-621-FEMA (3362) from 7 a.m. to 10 p.m. Multilingual assistance is available. Those who are deaf, hard of hearing or who have a speech disability may use TTY 800-462-7585. Those who use 711 or Video Relay Service should call 800-621-3362.

All survivors who registered for assistance with FEMA are urged to update their mailing address with the U.S. Postal Service by calling 800-275-8777. Change of address forms also are available at any post office.

Applicants should keep their contact information current with the Social Security Administration and any other government agency they routinely do business with or that may impact their recovery.

Following these guidelines can improve applicants’ chances of speedy recovery by shortening the amount of time it takes for assistance to arrive.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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