Helplines are Still Open for Wildfire Survivors

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Release date: 
March 8, 2012
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AUSTIN, Texas -- Six months since the late-summer wildfires in Bastrop and 22 other Texas counties, the Federal Emergency Management Agency wants survivors to know they can still contact FEMA or the state of Texas to get questions answered or to get referrals for help with any unmet needs.

The FEMA toll-free Helpline at 1-800-621-3362 or TTY 1-800-462-7585 is open seven days a week for wildfire survivors who want to talk to knowledgeable FEMA recovery specialists. Those who use 711-Relay or Video Relay Services can call 1-800-621-3362. Assistants are available by phone from 6 a.m. to 9 p.m. seven days a week.

Survivors can also go online to and click “Check Your Status” to get an update on their application for state and federal assistance.

“Recovery is well under way in Texas, but we want wildfire survivors to know FEMA is still here to help,” said Federal Coordinating Officer Kevin L. Hannes of FEMA.

Another important recovery resource is the 2-1-1 Texas Information & Referral Network. Specialists on the 2-1-1 line can put survivors in touch with crisis counseling services or long-term recovery groups to help them with needs that go beyond the scope of state and federal assistance. Those who wish to donate time or money to wildfire recovery efforts can also dial 2-1-1 for assistance.

Texans can follow FEMA tweets about the Texas disaster at Other online resources are, and

Last Updated: 
July 16, 2012 - 18:46
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