RALEIGH, N.C. -- Applicants who received a letter informing them they are ineligible for federal disaster assistance following Hurricane Irene may still be able to receive help from the Federal Emergency Management Agency.
Survivors who have questions about their eligibility can call FEMA toll-free at 800-621-3362 from
7 a.m. to 10 p.m. daily. People who have a speech disability or are deaf or hard of hearing can call FEMA toll-free at (TTY) 800-462-7585. Contact can also be made through the Internet at www.DisasterAssistance.gov or by mobile devices at m.fema.gov.
North Carolina Emergency Management and FEMA encourage survivors to write an appeal if they cannot resolve their eligibility after discussing the issue on the telephone or visiting a recovery center.
Survivors must submit an appeal within 60 days of the date on the determination letter they received. The appeal should include new or missing information, documents and damage repair estimates that support the appeal request.
It is important to date the appeal letter and mail it to the following address:
FEMA - Appeals Officer
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055
Appeals may also be faxed to: 800-827-8112.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.