AUSTIN, Texas -- Wildfire survivors in Bastrop County have two more weeks to visit with state and federal specialists at the Disaster Recovery Center in their area. Although the center will close its doors at 6 p.m. Friday, Nov. 18, help is just a click or phone call away.
Texans who were affected by the wildfires can still apply for federal assistance through Dec. 8.
It is not necessary for survivors to visit a recovery center in order to receive disaster assistance. In fact, after the center closes, applicants will still be able to check on the status of an application, either by phone, online or smartphone.
"We make the decision to close a recovery center when it appears survivors have gotten the information they need to begin their recovery,” said Federal Coordinating Officer Kevin L. Hannes of FEMA. “But survivors who still need answers or want to update their information can call FEMA on our Helpline at 1-800-621-3362.”
Nearly 4,200 visits have been logged at the recovery center since its Sept. 13 opening at the Bastrop High School’s 9th Grade Academy. During that time, specialists from the state, FEMA, the U.S. Small Business Administration and several other agencies have been on hand to answer questions, help with registrations and provide recovery information. The center remains open Monday through Friday 9 a.m. to 6 p.m.
Wildfire survivors in Bastrop or any of the other 22 counties designated for Individual Assistance can register with FEMA or check the status of their applications at 1-800-621-3362 or TTY 1-800-462-7585. Those who use 711-Relay or Video Relay Services can call 1-800-621-3362. Assistants are available by phone from 6 a.m. to 9 p.m. seven days a week. Survivors can also register online at www.disasterassistance.gov or via web-enabled phone at m.fema.gov.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.