FEMA Help Just a Telephone Call Away

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Release date: 
October 13, 2011
Release Number: 

RALEIGH, N.C. -- Even though disaster recovery centers are closing as North Carolina recovers from Hurricane Irene, help from the Federal Emergency Management Agency is still just a telephone call away.

North Carolina residents who sustained disaster-related losses can talk one-to-one with knowledgeable FEMA recovery specialists about ongoing disaster-related needs and questions. Help is available seven days a week in most languages by calling FEMA’s toll-free helpline at 800-621-3362 between 7 a.m. and 10 p.m.

Those with disaster-related losses – even those with insurance – are urged to apply for help using any of the following methods:

  1. By phone, call 800-621-FEMA (3362) from 7 a.m. to 10 p.m. Assistance is available in most languages. People who have a speech disability or are deaf or hard of hearing may call (TTY) 800-462-7585.
  2. Online at www.DisasterAssistance.gov.
  3. Go to m.fema.gov with a tablet or smartphone.

Businesses that need help may contact the Small Business Administration directly at the SBA Customer Service Center at 800-659-2955 (TTY 800-877-8339) or by sending an email to disastercustomerservice@sba.gov or disasterloan.sba.gov/ela/.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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