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Helping Texans Find Copies of Lost Records for Disaster Recovery

Release date: 
September 28, 2011
Release Number: 

AUSTIN, Texas -- Recovering from Texas' recent wildfire disaster can be a daunting experience, and it can be even more overwhelming when you have lost important records needed for your recovery.

The Federal Emergency Management Agency (FEMA) and the Texas Division of Emergency Management (TDEM) offer the following contact information for Texans who have to replace important documents that may be required for identification purposes or to show proof of occupancy:

  • Texas birth certificate: call the Texas Department of State Health Services -- Vital Statistics unit at 888-963-7111, Monday through Friday from 8 a.m. to 5 p.m. CDT, or visit for more information.
  • Social Security card: call the U.S. Social Security office at 800-772-1213, Monday through Friday, 7 a.m. to 7 p.m. CDT. For TTY call 800-325-0778, or visit for more information.
  • Drivers' license and/or state-issued identification card: visit your nearest Texas Driver License Office, or call Driver License Customer Service at 512-424-2600 for English speakers, or 512-424-2600 for Spanish speakers, Monday through Friday, except national holidays, from 7:30 a.m. to 6 p.m. CDT, or visit
  • Federal tax records: call toll-free 800-829-1040, Monday through Friday, 7 a.m. to 10 p.m. CDT, or visit
  • Local tax records: call the Texas Comptroller of Public Accounts, at 800-252-5555, Monday through Friday, 8:00 a.m. to 5 p.m. CDT, or visit

You also can contact your local utility company, financial institution or insurance provider and speak with a customer service representative for copies of your most recent records. The utility company should have your most recent utility bill; your bank, credit union, or savings and loan should provide you with copies of your bank statements, loan applications, and mortgage payment receipts; and your insurance company should have your insurance policies, recent billing statements, and cash-value statements.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
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