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What to Expect From FEMA Inspectors In The Field

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Release date: 
September 24, 2011
Release Number: 

ALBANY, N.Y. -- Inspectors from the Federal Emergency Management Agency (FEMA) are meeting with survivors in New York State whose primary homes were damaged or destroyed by the flooding from Hurricane Irene or Tropical Storm Lee.

Inspectors are private contractors who wear official FEMA identification badges. Authorized inspectors will only confirm personal detailed information that the applicant has provided previously during the registration process. They will usually not approach a survivor without prior telephone contact.

What to Expect:

Inspector's Call: After you register, either online at or by calling 800-621-3362 (TTY 800-462-7585), a nine-digit application number is assigned. An inspector will then call to arrange an appointment to visit your damaged property, generally no longer than 10 days after registration.

Inspector's Visit: Keep the scheduled appointment to make sure the assistance process moves quickly. Inspectors will review both structural and personal property damage and file a report, but they do not determine eligibility. The inspection typically takes 15 to 45 minutes.

You, or another adult who lived in the property before the disaster, must be present for the scheduled appointment.

The inspector will ask for identification and proof of ownership and occupancy (for homeowners) and occupancy (for renters). You can speed up the process by having the appropriate documents on hand:

  • A photo ID to prove identity, such as a driver's license or passport.
  • Proof of occupancy, which may include any one of the following:
  • A lease, rent payment receipt, utility bill or other document confirming the home was the primary residence at the time of the disaster.
  • An employee pay stub and similar documents showing the address of the damaged property.
  • Proof of ownership, which may include:
  • Deed showing applicant as the legal owner.
  • Title that lists applicant on actual escrow or title document for the purchase of the home; mortgage payment book that names the applicant along with the address.
  • Property insurance policy for the damaged home with applicant's name as the insured.
  • Tax receipt or bill that lists the address and the applicant as the responsible party.

After the Inspector's Visit: You will receive a letter from FEMA containing a decision. If you have any questions about the letter, call the Helpline at 800-621-3362 (TTY 800-462-7585).

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
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