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What happens When You Visit a Disaster Recovery Center?

Release date: 
September 4, 2011
Release Number: 

SAN JUAN, PR -- The State/Federal Disaster Recovery Centers (DRCs) are readily accessible facilities available for Hurricane Irene survivors seeking information on post-disaster aid. Survivors can speak face-to-face with disaster specialists from State, Federal and various other organizations that may be able to assist them.

"We want to make sure those affected by the disaster get the help they are eligible for," said Justo Hernandez, FEMA's Federal Coordinating Officer. "First, the disaster survivor has to apply by calling 1-800-621-3362 (FEMA) or via Internet at or, then go visit these centers if you need advice or more information".

Through a partnership with State and Municipal governments, the seven DRCs are providing the disaster survivors an opportunity to talk with experienced personnel about: disaster assistance, low interest rate federal disaster loans, disaster crisis counseling, voluntary agencies disaster assistance available and preventive measures to mitigate damages to property and life.

When a disaster survivor visits a DRC, they will be greeted by a FEMA employee who will ensure the survivor has registered with FEMA before speaking to the organizations available in the DRC. This is why is important for survivors to register with FEMA before they arrive to the center.

DRC operating hours are from 7 a.m. to 7 p.m., Monday through Sunday. Centers will remain open tomorrow, Labor Day Holiday, on their regular hours. Centers are available at the following locations:

DRC in Caguas
Centro Gubernamental
Calle Goyco
Esq. Calle Acosta

DRC in Luquillo
Salón de Los Alcaldes
Calle 14 de julio
Esq. José M. Lugo

DRC in Carolina
La Cerámica Industrial Park
Lote 1 A5 Ave. Campo Rico

DRC in Canóvanas
Centro Usos Múltiples
Calle Pepita Albandóz
Esq. Autonomía

DRC in San Juan
Estadio Hiram Bithorn

Ave. Franklin Delano
Roosevelt, Hato Rey

DRC in Loíza
Estadio Manuel Fuentes Pinet

Carr. 188 final
(al frente de McDonald’s)

FEMA's mission to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
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