Preparation Speeds Your Flood Claim

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Release date: 
June 27, 2011
Release Number: 

COLUMBIA, Mo. -- To date, approximately 550 flood insurance claims have been filed in Missouri and, as that number increases, officials are suggesting that policyholders be prepared with the required information if they want to expedite their settlements.

Insurance companies need the policy number, a reliable address, and a telephone number where the insured can be reached.

When you file your claim ask when an adjuster can be expected to visit the property. The adjuster will work with you to calculate your losses and prepare a settlement estimate.

Evidence of your losses will be important in reaching an estimate. Photographs or videotape of the property showing the damage are valuable.

Make a list of your damaged property and note its age and value. If possible, have purchase receipts for these items. Separate damaged property from undamaged property before the adjuster arrives. Show the adjuster any repair estimates you may have received from contractors or technicians.

If you do not hear from an adjuster within a few days, make a second call to the insurance company.

By all means, register with FEMA as soon as possible for federal and state disaster aid. To register for assistance, call FEMA at 1-800-621-FEMA (3362). Those with a speech disability or hearing loss who use a TTY should call 1-800-462-7585; or use 711 or Video Relay Service (VRS) to call 1-800-621-3362. Lines are open daily from 7 a.m. to 10 p.m., until further notice. Disaster survivors also may register online at or by smartphone at

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). Those with a speech disability or hearing loss, who use a TTY, should call 800-462-7585; or use 711 or Video Relay Service (VRS) to call 800-621-3362.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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