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Disaster Assistance Remains Just a Phone Call Away

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Release date: 
June 13, 2011
Release Number: 

FRANKFORT, Ky. -- Even though Disaster Recovery Centers are closing and fewer blue-clad Community Relations specialists are knocking on doors in counties affected by the recent severe storms, tornadoes and floods,  help from the Federal Emergency Management Agency (FEMA) remains just a phone call away.

FEMA's toll free Helpline allows Kentucky residents to talk one-to-one with knowledgeable recovery specialists about ongoing disaster-related needs and questions seven days a week.

"Everyone affected by the severe storms should register with FEMA to find out about services that may be available to them," said FEMA’s Federal Coordinating Officer Steve Ward. "We want to be sure we have reached everybody who needs help and no one is left out."

Residents whose homes or businesses were affected by the storms between April 22 and May 20 can call FEMA at 800-621-FEMA (3362) to register for disaster assistance, check application status and update contact or insurance company information, or ask questions.

In addition to the helpline, survivors also can go online at Those with speech or hearing disabilities can call (TTY) 800-462-7585. Help is available in most languages.

Joint damage assessments continue in other counties and additional counties may be added to the declaration. Residents who suffered storm and flood related damage are encouraged to document and photo the damage and keep any repair receipts.

Additional information about this disaster is available at and

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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