Stay In Touch With FEMA After Applying For Disaster Help

Main Content
Release date: 
May 8, 2011
Release Number: 

RALEIGH, N.C. -- As communities begin their fourth week of recovery from devastating tornadoes, mobile disaster recovery centers offer storm survivors in-person help to apply for federal and state assistance.

“If you applied for FEMA assistance and you receive a letter you don’t understand, please let us know,” said Mike Bolch, federal coordinating officer for FEMA in North Carolina. “And keep us posted if your phone number or address changes or you get information from your insurance company.”

A disaster recovery center offers help filling out paperwork and getting answers to questions about
the process.

“You can have a really good conversation about where your application stands and talk to experts who offer a variety of federal and state disaster recovery programs,” said Doug Hoell, director of Emergency Management in North Carolina.

In addition to disaster recovery centers, there are several other ways to stay in touch with NCEM
and FEMA:

  • Call the FEMA Helpline at 800-621-FEMA (3362), or TTY 800-462-7585 for those with speech or hearing disabilities, to learn about available programs and get answers to your questions and concerns.
  • Visit
  • Learn about North Carolina Emergency Management and state disaster aid programs online at and click on the “April Tornadoes” tab.
  • Get information and assistance with low-interest disaster loans for homeowners, renters and businesses from the U.S. Small Business Administration online at or by calling 800-659-2955.
  • Talk with FEMA mitigation experts at home improvement centers and hardware stores in disaster-affected counties. These mitigation experts provide tips on construction practices to reduce future disaster damage, assist with completing disaster applications, answer questions and provide information about flood insurance.
  • Look for FEMA Community Relations specialists who go door-to-door to discover special needs, answer questions, hand out printed information and tell local emergency managers about individual and community needs.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
Back to Top