NEW BERLIN, Wis. – Disaster officials remind residents of Milwaukee and Grant counties affected by the July storms, tornadoes and flooding that they can stay in touch with the Federal Emergency Management Agency (FEMA) by calling the agency’s Helpline.
If an applicant has questions after registering for assistance or if their information has changed, they should call the FEMA Helpline. To access the Helpline, call 1-800-621-FEMA/3362 or TTY 800-462-7585 to assist the hearing and speech impaired; select a language, enter your ZIP code, and select option “3” for the Helpline. Callers should have their disaster registration and Social Security numbers handy. The phone lines are open from 7 a.m. to 10 p.m., seven days a week, until further notice. Multilingual operators are available.
When calling the Helpline applicants can:
- Update a change of address or new phone number;
- Ask questions about disaster-related assistance;
- Track the progress of their FEMA application;
- Get information about the inspection process; and
- Learn about the steps to appeal a FEMA decision.
In addition to registering for assistance, residents can check the status of their application by calling the Helpline or by going online at www.DisasterAssistance.gov. Homeowners or renters affected by the July 20-24 disaster have until Thursday, Nov. 17 to register for federal assistance.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.