WEST DES MOINES, Iowa -- Survivors of the summer floods who have registered for assistance with the Federal Emergency Management Agency have easy access to a toll-free Helpline that can answer many of their questions.
To access the Helpline, call the registration number, 800-621-FEMA (3362); select language, enter a ZIP code, and then select option “2” for the Helpline. Callers should have their disaster registration and Social Security numbers available.
A TTY number, 800-462-7585, is available to assist the hearing and speech impaired.
Trained and courteous specialists are available from 7 a.m. to 10 p.m., seven days a week, until further notice. Help is available in English, Spanish, and other languages.
The Helpline is an important resource for all registrants and can provide many services, including:
- Updating registrant information, including change in income, telephone number and address
- Checking the status of their application
- Referring special needs to other recovery agencies
- Answering questions about documentation still needed to complete their assistance
- Answering questions about eligibility letters received
- Answering questions about correspondence received from FEMA
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FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards